wrenchmonkey
Vendor
I have been doing some testing with an IVR and have ran into an issue with Release 9.0. It appears when using SIP endpoints, Avaya is no longer allowing REFER and when using SIP trunks they are preventing a blind transfer. I've ran monitor and wireshark to verifying what I'm seeing. Has anyone seen this issue or have any suggestions? Below is the monitor trace of the REFER failing on the SIP endpoints followed by the message when the SIP trunk transfer fails. Just a few notes, I did edit the telephone number in the monitor trace and I have upgraded to the latest release (last night), but other than the version number that's displayed, the problem remains consistent. Another small detail is that in a monitor trace from version 8.1.43, when the IP Office responds, it actually includes the REFER option that is now missing. Any suggestions are greatly appreciated.
Montior output for SIP extensions
10:03:23 24681860mS SIP Rx: UDP 192.168.2.237:5060 -> 192.168.2.220:5060
REFER sip:700@192.168.2.220:5060;transport=udp SIP/2.0
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
To: "CPATE"<sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
Refer-To: <sip:701@192.168.2.220>
Referred-By: <sip:750@192.168.2.237>
Max-Forwards: 70
Supported: replaces
Contact: <sip:750@192.168.2.237>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
10:03:23 24681862mS SIP Call Rx: phone
REFER sip:700@192.168.2.220:5060;transport=udp SIP/2.0
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
To: "CPA"<sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
Refer-To: <sip:701@192.168.2.220>
Referred-By: <sip:750@192.168.2.237>
Max-Forwards: 70
Supported: replaces
Contact: <sip:750@192.168.2.237>
[highlight #FCE94F]Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY[/highlight]
Allow-Events: refer
Content-Length: 0
10:03:23 24681863mS SIP Call Tx: phone
SIP/2.0 405 Method Not Allowed
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
[highlight #FCE94F] Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE[/highlight]
Supported: timer,100rel
Server: IP Office 9.0.2.0 build 860
Reason: Q.850;cause=63;text="Service or option not available, unspecified"
To: "CPA" <sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Content-Length: 0
10:03:23 24681864mS SIP Tx: UDP 192.168.2.220:5060 -> 192.168.2.237:5060
SIP/2.0 405 Method Not Allowed
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.0.2.0 build 860
Reason: Q.850;cause=63;text="Service or option not available, unspecified"
To: "CPA" <sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Content-Length: 0
Montior output for SIP trunk
12:25:13 7895714mS SIP Rx: UDP 192.168.2.237:5060 -> 192.168.2.220:5060
REFER sip:701@192.168.2.220:5060;transport=udp SIP/2.0
From: "8888888888"<sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
Refer-To: <sip:702@192.168.2.220>
Referred-By: <sip:192.168.2.237:5060>
Max-Forwards: 70
Supported: replaces
Contact: <sip:4000@192.168.2.237:5060>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
12:25:13 7895717mS SIP Call Rx: 17
REFER sip:701@192.168.2.220:5060;transport=udp SIP/2.0
From: "8888888888"<sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
Refer-To: <sip:702@192.168.2.220>
Referred-By: <sip:192.168.2.237:5060>
Max-Forwards: 70
Supported: replaces
Contact: <sip:4000@192.168.2.237:5060>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
12:25:13 7895718mS [highlight #FCE94F]Sip: 17.1100.1 27 SIPTrunk Endpoint(f4a56310) Blind transfer is not allowed on trunks[/highlight]
12:25:13 7895718mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForResponse from 192.168.2.237:5060 to 192.168.2.237:5060
12:25:13 7895719mS SIP Call Tx: 17
SIP/2.0 481 Dialog/Transaction Does Not Exist
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
From: "8888888888" <sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Supported: timer
Server: IP Office 9.0.1.0 build 845
Reason: Q.850;cause=41;text="Temporary failure"
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Content-Length: 0
12:25:13 7895719mS SIP Tx: UDP 192.168.2.220:5060 -> 192.168.2.237:5060
SIP/2.0 481 Dialog/Transaction Does Not Exist
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
From: "8888888888" <sip:8888888888@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Supported: timer
Server: IP Office 9.0.1.0 build 845
Reason: Q.850;cause=41;text="Temporary failure"
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Content-Length: 0
Montior output for SIP extensions
10:03:23 24681860mS SIP Rx: UDP 192.168.2.237:5060 -> 192.168.2.220:5060
REFER sip:700@192.168.2.220:5060;transport=udp SIP/2.0
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
To: "CPATE"<sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
Refer-To: <sip:701@192.168.2.220>
Referred-By: <sip:750@192.168.2.237>
Max-Forwards: 70
Supported: replaces
Contact: <sip:750@192.168.2.237>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
10:03:23 24681862mS SIP Call Rx: phone
REFER sip:700@192.168.2.220:5060;transport=udp SIP/2.0
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
To: "CPA"<sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
Refer-To: <sip:701@192.168.2.220>
Referred-By: <sip:750@192.168.2.237>
Max-Forwards: 70
Supported: replaces
Contact: <sip:750@192.168.2.237>
[highlight #FCE94F]Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY[/highlight]
Allow-Events: refer
Content-Length: 0
10:03:23 24681863mS SIP Call Tx: phone
SIP/2.0 405 Method Not Allowed
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
[highlight #FCE94F] Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE[/highlight]
Supported: timer,100rel
Server: IP Office 9.0.2.0 build 860
Reason: Q.850;cause=63;text="Service or option not available, unspecified"
To: "CPA" <sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Content-Length: 0
10:03:23 24681864mS SIP Tx: UDP 192.168.2.220:5060 -> 192.168.2.237:5060
SIP/2.0 405 Method Not Allowed
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-e911-38e6d08-7793f006
From: <sip:750@192.168.2.220>;tag=31182f0-ed02a8c0-13c4-50022-e90b-7261b37b-e90b
Call-ID: 20aeee752f533c9a95c0aa7232decfb0
CSeq: 1 REFER
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.0.2.0 build 860
Reason: Q.850;cause=63;text="Service or option not available, unspecified"
To: "CPA" <sip:700@192.168.2.220>;tag=3dc4da779f1d3a8c
Content-Length: 0
Montior output for SIP trunk
12:25:13 7895714mS SIP Rx: UDP 192.168.2.237:5060 -> 192.168.2.220:5060
REFER sip:701@192.168.2.220:5060;transport=udp SIP/2.0
From: "8888888888"<sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
Refer-To: <sip:702@192.168.2.220>
Referred-By: <sip:192.168.2.237:5060>
Max-Forwards: 70
Supported: replaces
Contact: <sip:4000@192.168.2.237:5060>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
12:25:13 7895717mS SIP Call Rx: 17
REFER sip:701@192.168.2.220:5060;transport=udp SIP/2.0
From: "8888888888"<sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
Refer-To: <sip:702@192.168.2.220>
Referred-By: <sip:192.168.2.237:5060>
Max-Forwards: 70
Supported: replaces
Contact: <sip:4000@192.168.2.237:5060>
Allow: INVITE, CANCEL, ACK, BYE, OPTIONS, INFO, REFER, NOTIFY
Allow-Events: refer
Content-Length: 0
12:25:13 7895718mS [highlight #FCE94F]Sip: 17.1100.1 27 SIPTrunk Endpoint(f4a56310) Blind transfer is not allowed on trunks[/highlight]
12:25:13 7895718mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForResponse from 192.168.2.237:5060 to 192.168.2.237:5060
12:25:13 7895719mS SIP Call Tx: 17
SIP/2.0 481 Dialog/Transaction Does Not Exist
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
From: "8888888888" <sip:8654751049@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Supported: timer
Server: IP Office 9.0.1.0 build 845
Reason: Q.850;cause=41;text="Temporary failure"
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Content-Length: 0
12:25:13 7895719mS SIP Tx: UDP 192.168.2.220:5060 -> 192.168.2.237:5060
SIP/2.0 481 Dialog/Transaction Does Not Exist
Via: SIP/2.0/UDP 192.168.2.237:5060;branch=z9hG4bK-283e1-9d32893-23708af7
From: "8888888888" <sip:8888888888@192.168.2.220>;tag=30989d0-ed02a8c0-13c4-50022-283d2-4901e0db-283d2
Call-ID: 30a0678-ed02a8c0-13c4-50022-283d2-78b19265-283d2
CSeq: 2 REFER
Supported: timer
Server: IP Office 9.0.1.0 build 845
Reason: Q.850;cause=41;text="Temporary failure"
To: <sip:701@192.168.2.220>;tag=6c6c1ee3e4edeb7e
Content-Length: 0