IP Office Analog Trunk Issue

[smartedge1]

Hello,

We have a customer which has IP Office Analog Trunk and we noticed anytime an incoming call comes,

it rings for 2 seconds(appears like a flash) and rings again after some seconds on Avaya Phone.

Whereas on the customer end, it is ringing . this is causing issues because the agents keeps saying the call rang for few seconds and goes off the agent desk.

Any help on resolving this issue?

Thanks.

 

[budbyrd]

Not sure why you would have line appearances that they could see the call ringing unless this is in basic mode. The most likely cause is the wait time for CID. The system will get the first ring, listen for CID, and knows it is over with the second ring and starts ringing the phones. In SSA you can watch the 'Prealert' when looking at the trunks.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[smartedge1]

Issue got resolved after changing the Trunk Type from "Loop start CLID" to "Loop Start".

Thanks.

 

[joe2938]

Ya but if they are caller id trunks then you just disabled the CID on incoming calls