IP Office Analog Port Issues

[chidev]

Hello all,

Back again with my IP500 running 5.0(8). One day in the middle of the month (around the 12th) our fax line stopped working. The wiring is good, but there seems to be no dialtone provided by the IP Office. The configuration looks OK, and the orange light for the port on the phone2 analog card is blinking orange (I've seen some reports say orange light = toasted, and some say orange light = heartbeat = OK)

Any advice? Should I replace the phone2 card?

Also, a pro-tip: Do your best not to inherit a IP Office system with no documentation, no service agreement and that hasn't been maintained in 2 years.

Edit: Remembered a new tenant in our building & our floor moved in 2 weeks ago - maybe their installer f$cked something up.

 

[amriddle01]

Orange light every 5 secs or so is good, just means the card is up and running but it doesn't mean they haven't blown a port. If after a reboot you get no dial tone while directly connected .....that's probably the issue

 

[chidev]

Yeah, we've rebooted both warm and cold last week, no change at all. The boss tried re-punching the wires that connect the port on the IP Office to the 66-block (and thus, to the endpoint) and he said it arced a bit. Asked, and he didn't disconnect the wire from the IP Office first, hope he didn't blow it.

 

[amriddle01]

Probably has, you get one spark and it's gone, seen it a couple of times. But connecting directly into the port will confirm, not via punch downs/blocks etc. The system ports only use the centre pins so you can plug an RJ11 straight in without damaging anything

 

[chidev]

Yep, no dialtone at the IP office unit, with 3 different cables. Argh. I found some for sale at MetrolineDirect for 58 bucks, does that sound alright? Looks like a simple insert-card-into-slot, which I could do myself.

 

[amriddle01]

It is simple, but power down first

 

[chidev]

He's been spoiled with hotplug servers. When I mentioned card replacement "Can you take it out and put the new one in without powering down"

god please no

 

[amriddle01]

I've done it by accident once, just caused a system reboot and nothing was damaged, but I wouldn't do it by choice