IP office: about CCR and One-X connection question.

[felix34]

Hello,

I have a CCR ((9.0.12.0 build 1)) installed on a windows server.It works perfectly.
On the same server , I have a one-x (9.0.12) server : It works perfectly too.
Connected on CCR with a supervisor account ( licence is installed), in the MONITORING section , all the datas are good ( files/agents/logged in files /cconected ...etc ).
CCR doesn't report errors.Status is "green".
Agents are CCR users.
So all seem correct but when the supervisor try to connect/disconnect agents or login/logout agents in files: nothing works.

My question is:
Is there a way to see in the logs of one-x if CCR is correctly "talking" with one-x?

Thank you very much for your help.


Félix.

 

[IPOLackey]

wow.... IPOCCR.... Been a long while since I seen that.


I would check the setup of the One-X integration and run through it again.

Check the IPO KB site and look for Implementing CCR.

2.17 one-X Portal for IP Office Integration
The IP Office Customer Call Reporter option used by supervisors to control agent status uses the one-X Portal for IP
Office to send commands to the IP Office system. Configuring this requires access to the one-X Portal for IP Office
administrator settings.
To enable the one-X Portal for IP Office user account:
1.Login to the one-X Portal for IP Office using the administrator login.
2.Select Configuration and then Users. 3.Select one of the user records and click Edit. The user record used is unimportant. However, use one that is not
likely to be deleted as the result of user adds moves and changes. Typically use one of the IP Office Customer Call
Reporter supervisors if they are also IP Office users.
4.Change the User Role Configuration from User to Manager. 5.Click Save. 6.Select the checkbox next to the user record and then click Put Selected. To enter the one-X Portal for IP Office account details in IP Office Customer Call
Reporter:
1.Login to IP Office Customer Call Reporter as the administrator.
2.Select the System Settings tab and expand the Preferences section.
3. In the one-X for IP Office Settings section, enter the address details of the one-X Portal for IP Office server and
the name and password of the user enabled as a one-X Portal for IP Office user in the one-X Portal for IP Office
configuration.
To enable a Supervisor:
In order to use this feature, the IP Office Customer Call Reporter supervisor must have the Control Agent setting in
their account details enabled.

 

[jamie77]

Been a long time since I ha to do this but it did used to work.

But, I wouldn't have CCR and OXP on the same box, from memory this was only allowed if one of the them was a Hyper-V from the same hardware.

Jamie Green

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