IP Office 8.1 needs beep tones on trunk or trunk group for recording of calls

[JustAGlitch]

We have a customer that purchased an Eventide Nexlog 740 that will mirror all phone conversations for recordings by local law. They need to have a beep tone playing on the trunks or stations for every call coming in to remind callers they are being recorded. I cannot find anywhere in the Avaya documentation how to make this happen. IP Office is on latest release of 8.1. Appreciate any help.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[intrigrant]

IP Office cannot do that, it should be the Evintide to inject the beep...

 

[amriddle01]

Indeed, the call recording software/hardware injects the beep, always does. As not everyone records all calls

 

[JustAGlitch]

Thanks guys, I figured as much but I was hoping after seeing some descriptions about the beep file out of PRO and the 00r file I thought maybe (lol) there was a way to force it into the backdoor of a ICR.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[tlpeter]

VMPro can sedn the beep but only when VMPro does do the recording.


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