IP Office 500V2 on 8.0.(43) Embedded Voicemail Problem

[M1Garand]

I have a lab system that the dial by name feature in the auto attendant never finds the users name. We have full names defined under the users as <First Name>space<Last Name>, and the auto attendant Dial By Name Match Order set to "Last then First". When we dial in and get the menu choices, we have option 1 set to dial by name. We spell out the last name and end with #, and hear name not found. We have another system getting ready to be deployed to a customer site on 8.0.(44) doing the exact same thing. The documentation seems pretty straight forward, what are we missing? (Please don't say to go to Voice Mail Pro )

 

[hbsurfn]

Have you recorded the names in the mailboxes?

ACIS
ACSS
APSS
CompTIA Convergence+
CCNA
CCVP
I'm also ShoreTel certified

 

[Telecomboy]

You must record your name in your mailbox to be included in the dial by name directory.

 

[M1Garand]

That was it, thanks guys!