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IP Office 500V2 9.0.5.0 build 972 not showing user SIP option

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Alain363

Programmer
Apr 19, 2013
1
CA
New installation with IP Office 500V2 just upgraded to 9.0.5.0 build 972 with SIP trunk, all user has a DID but Manager unpgraded also to SP5 is not showing SIP tab into user so cannot get DID to work. Also under system/Voicemail SIP options are not there anymore. Had a look into "REGEDIT" but doesn't look like any option changed in there. Anyone else with this issue ?
 
On the sip trunk > URI > set the pulldown menu to "use internal data"

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
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To expand on what Bas1234 said, the SIP trunk has to be set to use internal data. Doing this will require you to set this up for each user though or calls will be rejected.
 
The SIP tab is always present on v9 and above isn't it?

When setting up a SIP trunk I generally do a use internal data entry just for outgoing number presentation (if they want it) and then a *** entry for incoming calls using the ICR.

| ACSS SME |
 
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