Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IP Office 500 V2, DID keeps going to Group 500 2

Status
Not open for further replies.
It wire techs

It wire techs

Vendor
Dec 5, 2017
64
US
HI all, So I'm no IP Office expert, but, also not some guy who has never opened Manager b4 so Im only half retarded. I have done quite a few with POTS and SIP but this is my first one with PRI. THe hard part is done all I need to do is add 2 DID for Fax.

Ive done this with Sip and POTS and worked just fine but this one will not cooperate.

I added a Analog 16, 16 station analog box because the thing is maxed out with digital extensions so No Combo card will fit.

I have 23 DID already in, where incoming call rout we have we will say its area code 123, all DID are say 123 456 ---- I need to add area code 321 232 ----

the DIDs already in,,. ring to 500 then to another extension if 500 doesn't pick up then voice mail. I can make them ring to anywhere I choose with no problems.

There is a rout that is blank where the number is, I imagine so any number that comes in not in the list will by default go to 500?

My new DIDs will only ring to 500 no matter what I do. I tried to go to extension 286, Nope, I tried to make a group 504 ( they already have Door intercoms and other groups )Will not ring there. By default the extensions are automatically in group 500 so on the one I'm testing with I removed it. I tried to add it to my new fax group, no go.

IP Office only accepts up to 4 digits from PRI correct? so even though they have area code prefix and last 4 in incoming call routs, it only goes by last 4? So this dude at AT&T said they are sending 10, Is that what is messing me up they are trying to add 2 numbers sending 10 when its already on 4.

Just speculating, any help is much appreciated, I have to go back and do battle with it on the 14th.

IT Wire Techs
Telephone System Repair
Los Angeles
 
Sort by date Sort by votes
Run System Status, go to the PRI trunk, click on Trace all.

Call the DID and read the trace, you will see callING number and CallED number. The Called number is what you are receiving from the phone company for that DID.

Make sure that is what you have in the Incoming Call Route in the Incoming Number field.
 
Upvote 0 Downvote
Thankx TouchToneTommy,

Can the Avaya accept 10 digits. The guy who originally set this one up has it at 4. I know from NEC and Panasonic PRI I have done it has to match. NECs I've done only accept up to 4 digits. In manager 10, I can only get it up to 4.

IT Wire Techs
Telephone System Repair
Los Angeles
 
Upvote 0 Downvote
You have to configure incoming call routing not the DID as extension number. In ICR you can configure any number of digits you need. And you can compare the number left to right or right to left.

Hit F1 in Manager.

IP Office remote service Fixed price SIP trunk configuration: CLI based cale blocking: SCN fallback over PSTN:
 
Upvote 0 Downvote
Yes. IPO can use ten digits if that is what your carrier is sending. It will read the incomming number right to left and will work if set to 4. Usually we put the full 10 digit in the ICR no matter what e carrier is sending.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
 
Upvote 0 Downvote
Upvote 0 Downvote
It is in ICR, LOL, that's what is baffling to me. There are already 23 with 818 are code in there, I can make them call 500, extension 286, whatever. I add 805 area code + 7 and they will only call 500. I had it working 1 time, one call. I said kick ass and added the second DID and it blew up on me

All I should need is (BC) Any Voice ( IN )(Phone Number 805 xxx xxxx ) and (destination) ext 286 right.

IT Wire Techs
Telephone System Repair
Los Angeles
 
Upvote 0 Downvote
had a colleague last night calling with the same problem.

Deleting the ICR and re-adding it solved the issue.

If you can see the correct number in the status when you call it and there is not another one with the same digits ending as yours then there should be no reason why is is not working. Except of course the Avaya factor :)

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
Upvote 0 Downvote
Did you run a monitor trace? There are a few things that could be happening. I have seen it match a different DID even though you have a 100% match or have it match the blank ICR. Typically if you delete the entry it is matching and then re-add it it will fix the issue... or as Westi said you could re-build the whole thing and it will probably fix it as well.

Golden rule of Avaya if it doesn't work the first time do it again the exact same way and it will probably work the second time.

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote
monitor trace, your talking about looking at active calls right?

IT Wire Techs
Telephone System Repair
Los Angeles
 
Upvote 0 Downvote
No we are talking about looking at a system monitor trace. You are talking about a System Status active calls which will not give anywhere near the same information.

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote
I took their training, I have their F****** book, Doesn't go very far into PRI, But thanks for your helpful response, flying back to the east coast and sitting in a class might take a little longer than I have. I have better advice, Next time install a Panasonic or NEC so all this BUGGY CRAP doesn't happen. This thing cost 2x as much as an NEC and has 10x the bugs.

IT Wire Techs
Telephone System Repair
Los Angeles
 
Upvote 0 Downvote
Upvote 0 Downvote
While I have heard good things about NEC my experience with Panasonic was less then stellar. Their documentation is far worse then Avaya's. I called our support for Panasonic and they couldn't even give a list of support phones we had to ask is this phone supported and they would say yes or no. The systems I worked with (NS700 and NS1000) have crap for diagnosing problems. I am thankful for system status and monitor they are both invaluable tools. IPO certainly has its faults but SSA and especially monitor should and need to be utilized to fix issues.

The truth is just an excuse for lack of imagination.
 
Upvote 0 Downvote
Well in this case its not a Avaya Buggy thing after all, its a client feeding me bad information even after I finally pieced together what I needed to solve the problem he is still going on about stuff that doesn't matter or have anything to do with this Port.

So,,.he has 4 numbers to port, 2 now and then another 2 later. The ones we are trying to port, it turns out are a permanent call forward from 2 cell phones, because they couldn't be brought into this location from a few years ago. ( geeeeee, that would have been nice to know )They forward to, 2 Spectrum lines in the office that have not been ported to the pri yet. The 2 Spectrum numbers are already in the IP Office as DIDs and I have no Idea what genius put them in as they don't belong , but , as soon as I deleted them it started working. All the while the customer wont get the F*** off the conference bridge and stop confusing the AT&T tech about the 2 numbers not on the port list. I have had some really retarded people before but this one rates amongst the top 10. Rule number 1. Never believe a word the customer says because they never know what the hell they are talking about, not in the slightest.

Thankx for turning me on to monitor trace. Didn't need it this time but sure it will come up again.

IT Wire Techs
Telephone System Repair
Los Angeles
 
Upvote 0 Downvote
IT Wire techs said:
Rule number 1. Never believe a word the customer says because they never know what the hell they are talking about, not in the slightest.
Click to expand...
You got that one straight :)



Do things on the cheap & it will cost you dear
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

4thright
  • Locked
  • Question
IP Office 500 v2 - T1 Trunking
Replies
14
Views
1K
derfloh
derfloh
Scuzzie2k
  • Locked
  • Question
IP Office 500 and Avaya Workplace 1
Replies
6
Views
445
derfloh
derfloh
timbreck
  • Locked
  • Question
Connecting avaya ip office 500 v2 to a valcom page system 1
2
Replies
26
Views
2K
timbreck
timbreck
tetratech
  • Locked
  • Question
IPO 500 V2 software details
Replies
3
Views
531
sizbut
sizbut
D
  • Locked
  • Question
Avaya IP office change hunt group default announcement
Replies
5
Views
470
dave_jey2004
D

Part and Inventory Search

Sponsor

Back
Top