IP Office 500 PRI configuration help

[bcherrington]

I have spent the better part of the last 2 days of my life trying to dial out on a newly installed PRI. I have no problem receiving calls but when I try to dial out I recieve a "NUMBER BUSY" on the phone I am trying to call from. Currently I have 8 of the Channels "IN SERVICE" and from the System Manager I see that the 8 PRI channels have a Current State as "IDLE". Also when I try to call out I can see in the Manager it trys to go out the first channel and resets the "TIME IN STATE"... So could this be a configuration problem in the phone system or is this possibly a problem with the Telco. I have called them and they are telling me everthing looks good on their end.

Thanks for any help in advance!!!

********** SysMonitor v7.0 (26) [connected to 192.168.42.1 (IP500)] **********
833773mS PRN: Monitor Status IP 500 5.0(26)
833774mS PRN: LAW=U PRI=1, BRI=0, ALOG=4, ADSL=0 VCOMP=0, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=13 VMAIL=0(VER=0 TYP=1) CALLS=0(TOT=10)
849126mS PRN: 404: Digit Pressed 7
849126mS CMCallEvt: 0.1032.0 -1 BaseEP: NEW CMEndpoint f57eb0fc TOTAL NOW=1 CALL_LIST=0
849127mS CMCallEvt: 0.1032.0 -1 Collector 4.-1: NEW CMExtnEndpoint f57eb0fc, Name=Collector 4, Extn=404, Phys Extn=404
849127mS CMCallEvt: CREATE CALL:11 (f57eac8c)
849127mS CMCallEvt: 0.1033.0 -1 BaseEP: NEW CMEndpoint f57e9a48 TOTAL NOW=2 CALL_LIST=0
849128mS CMExtnEvt: Collector 4: CMExtnHandler::SetCurrent( id: 0->1032 )
849129mS CMExtnRx: v=404, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=1032 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[404] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Collector 4
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Collector 4
849129mS CMCallEvt: 0.1032.0 11 Collector 4.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
849129mS CMExtnEvt: v=4 State, new=Connected old=Idle,0,0,Collector 4
849129mS CMTARGET: 0.1032.0 11 Collector 4.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=404 dir=out complete=0 ses=0
849130mS CMTARGET: 0.1032.0 11 Collector 4.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
849130mS CMCallEvt: 0.1032.0 11 Collector 4.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
849131mS CMExtnEvt: v=4 State, new=Dialling old=Connected,0,0,Collector 4
849131mS CMExtnTx: v=404, p1=0
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=1032 in=0
BChan: slot=8 chan=6
Timed: 31/01/12 10:26
849131mS CMExtnRx: v=404, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=1032 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
849131mS CMTARGET: 0.1032.0 11 Collector 4.0: Setting Hard Timer 4000
849132mS CMTARGET: 0.1032.0 11 Collector 4.0: LOOKUP CALL ROUTE: type=100 called_party=7 sub= calling=404 dir=out complete=0 ses=0
849132mS CMTARGET: 0.1032.0 11 Collector 4.0: ADD TARGET (N): number=7 type=100 depth=1 nobar=1 setorig=1 ses=0
849132mS CMTARGET: 0.1032.0 11 Collector 4.0: SYS SC: 7 2 sc=type=Dial code=7N, num=N callinfop->sending_complete=0 secondary_dialtone=
849133mS CMARS: FindActiveARSByGroupID GroupID=3 - Not Found
849133mS CMLRQ: FindActiveLRQByGroupID GroupID=3 - Not Found
849133mS CMCallEvt: 0.1034.0 -1 BaseEP: NEW CMEndpoint f57e1db4 TOTAL NOW=3 CALL_LIST=1
849135mS CMTARGET: DIAL LINE: 11 GROUP = 3 SUCCESS = f57e1db4
849135mS CMTARGET: 0.1032.0 11 Collector 4.0: CancelTimer CMTCDelayedProcessing
849135mS CMTARGET: 0.1032.0 11 Collector 4.0: INITIAL TARGETING SUCCEEDED
849135mS CMTARGET: 0.1032.0 11 Collector 4.0: GetNoAnswerTimer:15
849136mS CMCallEvt: 0.1033.0 11 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
849137mS CMCallEvt: 0.1034.0 11 Q931 Trunk:13 CHAN=1: StateChange: END=T CMCSIdle->CMCSOffering
849137mS PRN: Setting configured voice gain for ch 1.
849137mS CMLineTx: v=13
CMSetup
Line: type=Q931Line 13 Call: lid=0 id=1034 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=1
Timed: 31/01/12 10:26
Locale: enu
849138mS CD: CALL: 0.1032.0 BState=Idle Cut=0 Music=0.0 Aend="Collector 4(404)" (8.6) Bend="Line 13" [Line 13] (0.0) CalledNum=7 () CallingNum=404 (Collector 4) Internal=0 Time=11 AState=Dialling
849140mS ISDNL3Evt: v=13 stacknum=13 State, new=Initiated, old=NullState id=1034
849161mS RES: Tue 31/1/2012 10:26:33 FreeMem=75669104(2) CMMsg=3 (4) Buff=200 956 999 7414 5 Links=3014
849161mS RES2: IP 500 5.0(26) Tasks=26 RTEngine=0 CMRTEngine=0 Timer=45 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1
849200mS ISDNL3Evt: v=13 stacknum=13 State, new=NullState, old=Initiated id=1034
849201mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=0 id=1034 in=0
BChan: slot=0 chan=1
Cause=90, Non-existant Closed User Group
849201mS CMCallEvt: 0.1033.0 11 TargetingEP: RequestEnd 0.1034.0 11 Q931 Trunk:13 CHAN=1
849201mS CMTARGET: 0.1032.0 11 Collector 4.0: CancelTimer CMTCNoAnswerTimeout
849201mS CMCallEvt: 0.1033.0 -1 BaseEP: DELETE CMEndpoint f57e9a48 TOTAL NOW=2 CALL_LIST=1
849202mS CMCallEvt: 0.1034.0 11 Q931 Trunk:13 CHAN=1: StateChange: END=B CMCSOffering->CMCSCompleted
849203mS CMLOGGING: CALL:2012/01/3110:26,00:00:00,000,404,O,,7,Collector4,,,0,,""n/a,0
849204mS CD: CALL: 0.1032.0 BState=Disconnecting Cut=0 Music=0.0 Aend="Collector 4(404)" (8.6) Bend="Line 13" [Line 13] (6.2) CalledNum= () CallingNum=404 (Collector 4) Internal=0 Time=77 AState=Dialling
849204mS CD: CALL: 0.1032.0 Deleted
849204mS CMExtnEvt: Collector 4: CALL LOST (?[90))
849205mS CMExtnEvt: Collector 4: Extn(404) Calling Party Number(404) Type(CMNTypeInternal)
849205mS CMCallEvt: 0.1032.0 -1 Collector 4.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
849205mS CMExtnEvt: v=4 State, new=CMESCompleted old=Dialling,0,0,Collector 4
849206mS CMCallEvt: 0.1034.0 -1 Q931 Trunk:13 CHAN=1: StateChange: END=X CMCSCompleted->CMCSDelete
849206mS CMCallEvt: END CALL:11 (f57eac8c)
849207mS CMCallEvt: 0.1034.0 -1 BaseEP: DELETE CMEndpoint f57e1db4 TOTAL NOW=1 CALL_LIST=0
849208mS CMMap: a=21.39 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 6, total 8
849208mS CMMap: a=21.39 b=1.255 T
849208mS CMMap: a=21.39 b=8.6 M2

********** Warning: Logging to Screen Stopped **********

 

[amriddle01]

Have you tried dial 3k1 instead of dial as the shortcode feature ?

http://www.ipoffice.tel

 

[bcherrington]

I just tried dial 3K1 instead of dial in the short code with no success. So I tried to insert a number in "telephone number" in my short code and it dialed out fine across the PRI channel. Is it possible I do not have the SC configured correctly. Sorry I came from the Magix world and I am new to SC.

Thanks for your help... atleast I have ruled out our provider.

 

[hairlessupportmonkey]

is it me and its late, but I dont see an external call being made here?

what do your dialing shortcodes or ARS look like?

ACSS - SME
General Geek

 

[bcherrington]

code = 7N
feature = Dial
telephone number = 'if I enter a number here it dials out over the PRI'
line group id = 3

 

[kholladay]

Umm.

7N
Dial
N

Assuming you are dialing 717705551212 would send 1 and only 1 to the telco.

As you can see here is send 7 and only 7
849138mS CD: CALL: 0.1032.0 BState=Idle Cut=0 Music=0.0 Aend="Collector 4(404)" (8.6) Bend="Line 13" [Line 13] (0.0) CalledNum=7 () CallingNum=404 (Collector 4) Internal=0 Time=11 AState=Dialling


You need to add a semicolon

7N;
Dial
N


Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[qtelcom]

If your line group ID is 3, also make sure the 8 channels you are actually using are set to line group id 3. (outgoing group ID, in the channel section of the PRI).

Ideally, your shortcode of 7N, dial, N, should be routed to ARS, and in ARS you define your dialing rules.

I take it your only paying for 8 channels from the provider?
Also, these calls should be routed via ARS for flexibility.
What number are you sending out?

If you have no idea what we're talking about, then you probably need a qualified Avaya business partner tech to come out and get this setup correctly for you.

 

[bcherrington]

Thank you, Thank you... With the information you have all provided I was finally able to dial out over the PRI. All my experience has to do with the Avaya Magix and SC's and ARS tables are definitly different on this IP office.

Thanks again...

 

[kholladay]

If you had used

7N
Dial
N
ARS 50

Then this might have worked. Because ARS would have gathered the rest of the digits. But instead you pointed it directly to line group 3 it would appear

849132mS CMTARGET: 0.1032.0 11 Collector 4.0: SYS SC: 7 2 sc=type=Dial code=7N, num=N callinfop->sending_complete=0 secondary_dialtone=
849133mS CMARS: FindActiveARSByGroupID GroupID=3 - Not Found
849133mS CMLRQ: FindActiveLRQByGroupID GroupID=3 - Not Found
849133mS CMCallEvt: 0.1034.0 -1 BaseEP: NEW CMEndpoint f57e1db4 TOTAL NOW=3 CALL_LIST=1
849135mS CMTARGET: DIAL LINE: 11 GROUP = 3 SUCCESS = f57e1db4


Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford