IP Office 500: Busy tone with multiple lines. 1

[Mondas]

Hi,

Our handsets have multiple lines, a,b,c. What were looking for is if a user is on a call then the second caller should receive a busy tone/call waiting message. At the moment the number just calls in on the secondary line and to the caller it just rings and rings. We would like it to obviously appear on the free line but we want the user to either get a busy tone or call waiting message.

How would we set this up?

Thanks,

Mark

 

[holdmusic34]

I thinks it's in the call settings on the handset under features regarding abbreviated alerting when on a call.
There's settings for the collective CALL WAITING hunt group in manager.

How many onomasticonists do you know? Make a list.

 

[mforrence]

@holdmusic34 - I think the OP is referring to what the caller hears when calling a busy station.
@Mondas - Unless you limit the number of call appearances and turn off voicemail, callers will hear normal ringing. This is a feature that I've wanted for years and years.

 

[Mondas]

Ok, ive done some digging.

In Manager in the User/Telephony/Multi-Line Options section for the following setting:

Reserve Last CA - Used for users with multiple call appearance buttons. When selected, this option stops the user's last call appearance button from being used to receive incoming calls. This ensures that the user always has a call appearance button available to make an outgoing call and to initiate actions such as transfers and conferences.

So with this and having just 2 call appearance lines i get the user through to a busy tone if the voicemail is switched off.


The next piece i guess is to figure out how to have busy tone as well as voicemail.

Any ideas?

 

[Pepp77]

You cant have busy tone and voicemail.

| ACSS SME |

 

[Mondas]

If not busy tone then a message saying the call is in a queue. Is this possible?

 

[Pepp77]

What you could do is leave multiple call appearances so if a second call comes in it would normally ring on the second call appearance. You could then turn announcements on for the user and either record the user is on a call please hold or press 1 to leave a voicemail. Then program the queued flow for that user accordingly.

| ACSS SME |

 

[IPGuru]

If you really wish you can turn on announcements for the user.

Most customers are quite happy to go to VM if they are on the phone which you have already discovered can be achieved by Reserve_Last_Ca & only 2 Apperance keys.

This is the set-up we have for 99% of our customers (& the first thing that changed if the installation engineer forgets to do it!)

Don't try to complicate things unnecessarily it will simply bite your bum.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[derfloh]

@Pepp77
But only with VMPro...

@Mondas
You cannot send a busy tone to the caller but let the CA alert though. That doesn't make sense.

 

[Pepp77]

@derfloh - well you could do the announcements on embedded, but not the option to go to voicemail or hold, it would just be a user is busy please hold then it would go to voicemail at the no answer time.

| ACSS SME |

 

[derfloh]

That's what I wanted to say.

 

[Mondas]

Hi guys,

many thanks on all of this. So how do I link up an announcements tab in manager for a user against the voicemail pro?

 

[Pepp77]

In manager turn on announcements and set it to either a single announcement (recommended) or dual announcements. Set the no answer time accordingly so the call has time to play the announcements before automatically going to voicemail.

Then in VM Pro - right click the user, choose add start points. Choose Queued.

Create the call flow - so a menu with timeout and 1. Point 1 to voicemail leave and set it to the users voicemail. Do not send timeout to anything so that it goes back to the "queue" on the extension if they choose to hold.

That is basically it.

you could also turn the voicemail off on the user (or set it to 999 seconds) and use the announcements flow as the only way to get to leave a voicemail.

That should be enough to help you program it



| ACSS SME |

 

[Mondas]

thanks,@pepp77 that's perfectly answered my question.

cheers

Mark