IP Office 500 and VM Pro - Coverage Path Alternative

[dejavo2]

Hi Guys

I am problems in trying to think of a solution to set up a coverage path. One of my clients user (BIG BOSS) wants the following:-

He would like his PA to pick up all his calls. His extension has DND set up as well. The extensions which are not allowed to ring his extension will be transferred over to his PA via the VM Pro tool, but if she is not there to pick up the calls he would like those calls to transferred to his voicemail, as it stands the transferred calls are going to the PA voicemail. I have suggested Bridge appearance or coverage appearance but he does not want any of those. Is there something in VM Pro which will allow me to create a rule which will bring the call back from the point of transfer to his voicemail if the PA is not available to pick up.

Hope that's enough details to help me assist.

Thanks

 

[AACon]

yes...assisted transfer. On the no answer/busy, send it to a voicemail leave of the big boss man.

-Austin
ACE: Implement IP Office