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IP Office 412 Build 4.0(10) Random Reboots

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ToxicMyst

ToxicMyst

IS-IT--Management
Oct 11, 2004
62
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I'm Looking at an IP Office 412 4.0(10) that reboots randomly. Attached is an extract from the Sysmonitor. Any Ideas anyone? I seems to do it once a day but not at a specific time.

Thanks

Richard
----------------------------------------------------------- ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065051mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065051mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065052mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065052mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065053mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065053mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065054mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065054mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [14.-1.0]
13065108mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5 Call: lid=0 id=15109 in=0
BChan: slot=0 chan=6
13065871mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065872mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065872mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065872mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065873mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065873mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065874mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065874mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065875mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065875mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Jane Britton] Calling[state] Type=Default Plan=Default
Display [4.-1.0]
13065994mS CMExtnRx: v=3536, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
13065995mS CMExtnCopyProcessMsg: v=5
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
BChan: slot=17 chan=7
13065996mS CMLineTx: v=5
CMInformation
Line: type=Q931Line 5 Call: lid=0 id=15115 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
BChan: slot=0 chan=11
13066394mS CMExtnRx: v=3536, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
13066394mS CMExtnCopyProcessMsg: v=5
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
BChan: slot=17 chan=7
13066395mS CMLineTx: v=5
CMInformation
Line: type=Q931Line 5 Call: lid=0 id=15115 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
BChan: slot=0 chan=11
13066919mS CMExtnRx: v=3536, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
13066920mS CMExtnCopyProcessMsg: v=5
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=15113 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=17 chan=7
13066921mS CMLineTx: v=5
CMInformation
Line: type=Q931Line 5 Call: lid=0 id=15115 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=0 chan=11
13066969mS CMExtnTxP: v=29
CMVoiceMailStatus
Line: type=DigitalExtn 4 Call: lid=0 id=-1 in=0
Called[Joanne Haslam Msgs=0 Old=120 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Joanne Haslam Msgs=0]
Timed: 09/11/07 14:08
13066969mS CMExtnTx: v=3384, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 4 Call: lid=0 id=-1 in=0
Called[Joanne Haslam Msgs=0 Old=120 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Joanne Haslam Msgs=0]
Timed: 09/11/07 14:08
13067067mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067067mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067068mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067068mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067068mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067069mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067069mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067070mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067070mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067071mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[state] Type=Default Plan=Default
Display [0.-1.0]
13067072mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067072mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067072mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067073mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067073mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067074mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067074mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067075mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067075mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067076mS CMExtnTxP: v=17
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode MONChange (59) = [Joanne Haslam] Calling[stateidle] Type=Default Plan=Default
13067602mS CMLineRx: v=11
CMFacility
Line: type=IPLine 11 Call: lid=0 id=11415 in=0
13067602mS PRN: Alarm log cyclic wrap
13067602mS PRN: Begin Stack Trace
13067602mS PRN: pc=00912c24
13067602mS PRN: lr=009bcf94
13067602mS PRN: findfunc 01a0b540 009c5490 009c4b08 00bb1ef4 00960bd0 00960d48 009059a8 00905970 00000000 00000000
13067602mS PRN: End Stack Trace
13067602mS PRN: .FATAL TLB Data address=aa55aa5d d=5 pc=00912c24 01a0b540 009c5490 009c4b08 00bb1ef4 00960bd0 IP 412 4.0(10)

********** contact lost with 10.123.0.246 at 14:08:55 9/11/2007 - reselect = 4 **********
******************************************************************


********** SysMonitor v6.0 (1001) **********

********** contact made with 10.123.0.246 at 14:09:15 9/11/2007 **********

********** System (10.123.0.246) has been up and running for 29secs(29097mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STOPPED on 9/11/2007 14:09:15 **********

29097mS PRN: Monitor Started IP=10.123.0.20 IP 412 4.0(10)
(IP Office: Supports Unicode, System Locale is eng)
29098mS PRN: LAW=A PRI=1, BRI=0, ALOG=4, ADSL=0 VCOMP=30, MDM=0, WAN=0, MODU=6 LANM=0 CkSRC=5 VMAIL=0(VER=0 TYP=2) CALLS=0(TOT=0)
29366mS LIST2: IFACE(4) "LAN1","LAN2","DialIn","RemoteManager"
29398mS CMExtnRxP: v=14
CMReadShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionAdd (9) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29399mS CMExtnTxP: v=14
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionDel (10) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29401mS CMExtnRxP: v=7
CMReadShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionAdd (9) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29401mS CMExtnTxP: v=7
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionDel (10) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29403mS CMExtnRxP: v=22
CMReadShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionAdd (9) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29404mS CMExtnTxP: v=22
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionDel (10) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29406mS CMExtnRxP: v=7
CMReadShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionAdd (9) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29407mS CMExtnTxP: v=7
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionDel (10) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29409mS CMExtnRxP: v=14
CMReadShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionAdd (9) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29409mS CMExtnTxP: v=14
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode DoNotDisturbExceptionDel (10) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
29411mS CMExtnRxP: v=16
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
 
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There are at least 10 fixes of reboots in the current field trial
call your Vendor and let him solve it
or wait till the next release is released (end of the month)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
Check out [Joanne Haslam] Any strange things set to on.
Ie forward to some thing it should not be??

Have a peek.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.
 
Upvote 0 Downvote
I had a system not long ago that would reboot randomly and voicemail go down indefinitely, and found out that it was the firewall/VPN box giving out DHCP addresses to remote workers that coincided with the Static IP addy of the voicemail server in that case.
Could be same thing if that addy range giving out to public remote workers included same addy already assigned to IPO control unit.
Wierd problem, pain in the butt... the remote worker had disconnected before we could ping em most times.. and we didn't know what we were looking for of course.
The IP office needs a standard response or big red light that comes up if the same IP addy is on the network.!

Might be??
 
Upvote 0 Downvote
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