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IP Office 412 6.1.12 Randomly Rebooting

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confusedtwo

Technical User
Jul 23, 2008
20
US
I have a IP Office 412 that is at release 6.1.12 that keeps rebooting on its own. It is in a SCN with two other 500's. We were getting a Watchdog error causing reboots when we first went to 6.1.5 but, since the upgrade the reboots are not as frequent and don't have the same error.

SSA - Control Unit Audit has -
4/8/2011 2:34:46 PM Cold Start Success System Reboot

SSA - Aarms -
Date: 4/8/2011 2:34:28 PM
Reason: Abnormal termination
Termination Cause: <Machine C>addr=00000000 d=5 pc=00944f00 stack=00000400 00c1847c 00c18954 00c19340 00c19a10

Trace Route -
447910725mS CD: CALL: 0.253770.0 BState=Idle Cut=1 Music=3.0 Aend="Eric Hermann(265)" (16.10) Bend="" [] (0.0) CalledNum= () CallingNum=265 (Eric Hermann) Internal=1 Time=7 AState=DialInitiated
447910727mS CMMap: a=16.10 b=0.0 D1
447910786mS RES: Fri 8/4/2011 14:33:59 FreeMem=10663164(2) CMMsg=8 (8) Buff=200 527 1000 58 3 Links=1278
447910787mS RES2: IP 412 6.1(12) Tasks=28 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=610 Poll=0 Ready=0 CMReady=1 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0
447911073mS PRN: Updates IO list size 1 updated list size 1
447911073mS PRN: Sending Updates out to 015f7a1c started
447911074mS PRN: Sending Updates out to 015f7a1c finished
447911091mS PRN: Config Write Completed
447911173mS PRN: 018afba8 00000000 00000000 00000000 00000000 00000000 00000000 00000000
447911173mS PRN: IP 412 6.1(12)
447911173mS PRN: OSBuffer::Alloc Out Of Buffers 1124

********** contact lost with 192.168.169.1 at 14:34:12 8/4/2011 - reselect = 2 **********
******************************************************************

********** SysMonitor v8.1 (12) **********

Thanks for any input or ideas.
 
447910725mS CD: CALL: 0.253770.0 BState=Idle Cut=1 Music=3.0 Aend="Eric Hermann(265)" (16.10) Bend="" [] (0.0) CalledNum= () CallingNum=265 (Eric Hermann) Internal=1 Time=7 AState=DialInitiated
447910727mS CMMap: a=16.10 b=0.0 D1
Extension 265 lift the handset and gets dialtone, handset 265 is located on expansion module 1 port 8 but i don't think that will cause the reboot. It must be something just before that which is not in the trace unless expansion module 1 is "kaputt".
Try to swap the module with a similar model and see if the error goes with it.
 
I see you have another thread here and my advise is to contact Avaya and let them sort this out.
 
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