IP Office 406 - Version 3.0 (69) Reboot in night mode.

[Leemondcomm]

Our office manager is a member of around 20 Hunt Groups but not enabled.
On her phone a 5420 she has a HGNS+ Button. If this is pressed the IPO Freezes and reboots.

We have has this problem for a little while and have upgraded from 3.0 (44) - 3.1 This made matter worse so I rewrote the entire config on a default IPO and moved the SW to 3.0 (69) This evening. However press the HGNS+ Button and system freezes and locks phones up.

Any one have this issue or can shed any resolutions my way?
Thanks

 

[sizbut]

How is the HGNS+ button programmed. It provides group status feedback so is supposed to be programmed with a specific group number. As far as I aware it does work as a general control that will act on all groups of which the user is a member, so it doesn't (unlike HGEna which can be used with a specific group or with all groups).

Okay, that doesn't expand the system freeze but does mean that what your trying to do probably doesn't work anyway.

 

[Leemondcomm]

HGNS+ Has been used with no group number/name

 

[Leemondcomm]

So what would be the way to manually control night service. Without using time profiles.

 

[jamie77]

try using a short code

eg
SC: *400
Tel No.: 400
Line Group: 0
Feature: SetHuntGroupNightService

SC: #400
Tel No.: 400
Line Group: 0
Feature: ClearHuntGroupNightService

to set day/night service

 

[Leemondcomm]

The one down full would be the user having to dial 30 shortcodes to put the groups into night.

 

[sizbut]

The 3.0 and 3.1 manuals all list it as only working with a specified hunt group number - if you can get it working without then you need to identify what the problem thresholds are: ?Does it work for a user in 5/10/15 groups ?Does it work for all group types.

And yes, I meant "DOESN'T work as a general control that will act on all groups of which the user is a member" - I should check more carefully before sending - but I think you understood.