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IP Office 403 configuration issues 2

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whiteta

IS-IT--Management
Jan 26, 2012
28
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US
Hey, I purchased an IP Office 403 unit off EBay to replace my trusty old NEC E-Pro key system that got fried by lightning. It came with the ATM4 module and a PRI module installed, running 3.1.65 software. I upgraded it to version 3.2.69 (the last version of 3.2 offered). Now, it says it has 2 PRI modules, it thinks the ATM4 is a PRI30. How do I go about fixing this? Also when I try doing the eraseconfig and erasenvconfig from the DTE port to default it, it doesn't actually default. Any help would be appreciated. S88XX Aura I understand, this not so much, first time I have played with IP Office!
 
Remove the trunk cards and then apply a factory default. Then replace the ATM first in slot B start up ipo and then replace the BRI
 
Ok, I went in and removed the ATM4 and PRI modules, perfomed the eraseconfig and erasenvconfig, rebooted and it appears to come up clean, with no detected PRI/AT modules. Powered it off again, reinstalled the ATM4 module, powered it up and it comes up with a PRI30 module installed. The unit had version 3.1.65 on it when it came and was configured with an ATM4 and a PRI. Since the upgrade to 3.2.69 it thinks that module is a PRI30 (shows as line 5 in config). Is this unit not supposed to work with this software load?? Whats the next step, get my hands on another ATM4 module or is there firmware for updating them too?

Here's the latest output from a reboot on the DTE port:

Thu 4/9/2014 17:04:43, Hello>reboot
Shut down the call system ...
Shut down the call system ... Unregister H323 Phones
Shut down the call system ... Remove all VPN Calls
Config Write Wake Up
Shut down the call system ... closing TCP Services
Closed Services (total: 7) ... closing down TCP clients (total: 0)
Updates IO list size 0
Config Write Completed
Expanding MPPC image ...

LOOPTEST

Alarm Logging enabled (max entries=8, in use=0)
Audit Logging enabled (max entries=31, in use=21)
NoCacheStaticHeap=4007332 NoCacheDynamicHeap=326236 Overflow=0
Constructor StaticHeap=10676 DynamicHeap=5789340
Factory Test Status 00000001
Product Variation Status 00000003
Small Office Gateway Status ffffffff
Dummy print %VERSIONINFOSTRING%
found FLASH file: ..\modem\zmbin004.s37, len=790
found FLASH file: ..\modem\mcode.bin, len=40000
found FLASH file: ..\vcomp\48105ak.310, len=e2
found FLASH file: ..\vcomp\48105ae3.312.03, len=1ee4e
found FLASH file: ..\platform\onehz.bin, len=3e80
found FLASH file: ding.pcm, len=40a
found FLASH file: ..\vcomp\482ak.311.09, len=10e
found FLASH file: ..\vcomp\48204ae6.311.09, len=1da6a
DCP interface (Hatric v4) detected
htl 00010000 hth 20600000
SLOT A: No ISDN/AT Module fitted
SLOT B: PRI30 Module Added
DU_SLICOFI2: chip version: V1.5
PotsExpModule created
DownloadHub: &ffe5c8f4: port_count=#8.
#0: port=&ffe65788 renderer=&ffe5d618 sequencer=&00000000.
#1: port=&ffe65030 renderer=&ffe5d478 sequencer=&00000000.
#2: port=&ffe648d8 renderer=&ffe5d2d8 sequencer=&00000000.
#3: port=&ffe64180 renderer=&ffe5d138 sequencer=&00000000.
#4: port=&ffe63a28 renderer=&ffe5cf98 sequencer=&00000000.
#5: port=&ffe632d0 renderer=&ffe5cdf8 sequencer=&00000000.
#6: port=&ffe62b78 renderer=&ffe5cc58 sequencer=&00000000.
#7: port=&ffe62420 renderer=&ffe5cab8 sequencer=&00000000.
No Modem fitted
VComp chips detected as 481 (0xff44 read at 0x400800f0)
VComps loading len=126542 MAX=4
Vcomp_PCB0: Found voice compressor 0
Vcomp_PCB0: No voice compressor 1
Vcomp_PCB0: No voice compressor 2
Vcomp_PCB0: No voice compressor 3
VComp_PCB0: Num VComp channels available = 5
Unit warm start = 1
RouteSystem::Attempting DHCP...
DHCP Client State Change Init->Init
DHCP Client State Change Init->Init
DHCP::SendDiscover
Sending DHCP out on LAN1
DHCP::RecvOffer
DHCP Client State Change Selecting->Selecting
DHCP::SendRequest
Requested stuff
Sending DHCP out on LAN1
DHCP::RecvAck
Got Router (4) c0a8fefe
Got DNS (4) c0a8fefe
Got Domain Name netgear.com
DHCP Client State Change Requesting->Requesting
DHCP::Bound T1=42559 T2=74478
RouteSystem::DHCP OK - IP Address C0A8FE18 FFFFFF00
RouteSystem:: LAN1 ipaddr=C0A8FE18 ipmask=FFFFFF00
Configuration::Attempting to read from FLASH...
FlashConfigIO::Load(0)
Control Unit type IP 403 last version 3.2(69)
Diffserve settings - VAL=b8 MASK=fc
No System IPADDR using DISCOVERED Values
DHCP Address LAN2 Changed
Configuration::Complete
Platform::Discover TDM Attached Units...
Platform::Discover Possible LAN Attached Units...
IPOFFICE: Thu 2014/9/4 17:05:22 FreeMem=4489576
Firewall Validating LAN1
Checking WAN
IPSecMng::Starting IPSec module...
0: PCM=fffff8f4 ALaw=c1
1: PCM=12a9 ALaw=2c
2: PCM=2280 ALaw=1e
3: PCM=2891 ALaw=1b
4: PCM=1e31 ALaw=21
5: PCM=07bb ALaw=3f
6: PCM=fffff434 ALaw=b7
7: PCM=ffffd8db ALaw=9c
8: PCM=ffffd6ee ALaw=9b
9: PCM=ffffe2a5 ALaw=a2
RasServer::Starting...
Added ACDQueue to Main
SNMP::Starting SNMP Service...
SNMPTrapper::SNMP Trap Generator bound to UDP src port 4101
Inband Exception Handling Enabled
Initialisation complete starting TA

LINE 5 IS DOWN
 
There is no firmware for the ATM cards, it will be provided from IP Office internal.
I have no experience with ATM trunk cards on itself ( we don't have analog trunks here for about ten years ) but my guess is that the card is too old and replaced with a newer version. There should be a partnumber on the card, goggle with that number and see what you can find.
 
running 3.1.65 software. I upgraded it to version 3.2.69

You did step through the 3.1.99 loader didn't you? Odd things happen if you don't

The ATM card should just work - even if it is a Network Alchemy one. There was a ATM card that needed above a certain firmware revision, but that was down in the V2 builds

Are you 100% certain the you've got the card seated correctly? If you get the pins misaligned it can report teh card incorrectly

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
No, I didn't go through the 3.1.99 version. Can you upgrade in reverse, go back to 3.1.65 then do the 3.1.99 and then the 3.2.69? If so, I would need to be able to get the bin files.
 
Well, I researched a bit and the board, part # 40YPB5002UKAW, PBA Analog 4 PCS 3, does appear to be an older version. Went out on EBay and found the ATM4 U (universal) trunk board, which is a newer release, and have one of those coming. We'll see what that does when it gets here.......*sigh*. Nothing is ever easy! :0)
 
You can still "upgrade" to version 3.1.999 although it actually is a downgrade and then upgrade to the desired version.
After completing all upgrades set the box config to factory default via manager, then you have a clean database to work with.
 
I have looked on Avaya's support site and they don't have the 3.1.65 or 3.1.99 versions of IP Office anymore available. Any clue as to where I can go to find those?
 
I looked in the BIN folder of my manager installation (3_2_69), and there are three bin directories there:

IP403V1_99
IP403V2_99
IP403V3_2

I'm assuming that none of these correspond to the 3.1.99 load?
 
A IP403 doesn't need a 3.1.99 firmware as it is only for 406 systems.
 
Ok, in one of the previous posts someone mentioned.....

"You did step through the 3.1.99 loader didn't you? Odd things happen if you don't"

Which is why I was asking about the loads. I think my best bet here is to wait for the other ATM4U board and see what that one does.

*sigh* :0

 
So long since i touched a 403... especially at 3.1

Sorry for the bad steer. Did you check the alignment of the cards?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Hey Matt, yes the card was installed properly. I have a newer version, the ATM4 Universal coming and should be here by the 8th. Other than this issue, the 403 is working fine. THanks for the input.
 
Uhile you wait, have you tried the BRI card in slot b

Then try the atm in slot a

The 403 seems to only like bri in slot b

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Hey Matt, makes no difference. Thinks its a PRI30 board. OY!
 
Hey guys! I just received and installed the ATM4U (universal - newer card than what I had) and its good! Came right up as an analog trunk interface. So, I am a few short minutes away from having my home office phone system back in business. Thanks for all the help on the forum! I did an erase config/erasenvconfig and a reboot - here is the latest config print. There are some additional things I notice in here, like the ATM4 modem installed, and the echo cancellation entries. Hopefully that won't interfere with it working correctly with plain old POTS trunks. Guess I will find out!

Cheers!

AT
OK
AT-DEBUG
<IPOffice Manager Version 0.2>
Mon 8/9/2014 15:32:08, Hello>eraseconfig
Mon 8/9/2014 15:32:16, Hello>erasenvconfig
Mon 8/9/2014 15:32:27, Hello>reboot
Shut down the call system ...
Shut down the call system ... Unregister H323 Phones
Shut down the call system ... Remove all VPN Calls
Shut down the call system ... closing TCP Services
Closed Services (total: 7) ... closing down TCP clients (total: 0)
Expanding MPPC image ...

LOOPTEST

Alarm Logging enabled (max entries=8, in use=0)
Audit Logging enabled (max entries=31, in use=21)
NoCacheStaticHeap=4007332 NoCacheDynamicHeap=326236 Overflow=0
Constructor StaticHeap=10676 DynamicHeap=5789340
Factory Test Status 00000001
Product Variation Status 00000003
Small Office Gateway Status ffffffff
NVConfiguration:: No NV Stored default..
Dummy print %VERSIONINFOSTRING%
found FLASH file: ..\modem\zmbin004.s37, len=790
found FLASH file: ..\modem\mcode.bin, len=40000
found FLASH file: ..\vcomp\48105ak.310, len=e2
found FLASH file: ..\vcomp\48105ae3.312.03, len=1ee4e
found FLASH file: ..\platform\onehz.bin, len=3e80
found FLASH file: ding.pcm, len=40a
found FLASH file: ..\vcomp\482ak.311.09, len=10e
found FLASH file: ..\vcomp\48204ae6.311.09, len=1da6a
DCP interface (Hatric v4) detected
htl 00010000 hth 20600000
SLOT A: No ISDN/AT Module fitted
SLOT B: Analogue Trunk Module 4U Added
AtmDSP::AtmDSPB (base=0x40020000, reset=0x40020c00)
AtmVinetic::DEC(0B): FAILED: Bootload error (0x0001)
AtmVinetic::DownloadEmbeddedController(0B): OK
AtmVinetic::DownloadEDSPFirmware(0B): OK
Initialising PCM channel 0
Initialising PCM channel 1
Initialising PCM channel 2
Initialising PCM channel 3
AtmVinetic::RestartCodec(0B): Restart OK
'B' - ATM V42 Modem fitted
DU_SLICOFI2: chip version: V1.5
PotsExpModule created
DownloadHub: &ffe5cecc: port_count=#8.
#0: port=&ffe65d60 renderer=&ffe5dbf0 sequencer=&00000000.
#1: port=&ffe65608 renderer=&ffe5da50 sequencer=&00000000.
#2: port=&ffe64eb0 renderer=&ffe5d8b0 sequencer=&00000000.
#3: port=&ffe64758 renderer=&ffe5d710 sequencer=&00000000.
#4: port=&ffe64000 renderer=&ffe5d570 sequencer=&00000000.
#5: port=&ffe638a8 renderer=&ffe5d3d0 sequencer=&00000000.
#6: port=&ffe63150 renderer=&ffe5d230 sequencer=&00000000.
#7: port=&ffe629f8 renderer=&ffe5d090 sequencer=&00000000.
No Modem fitted
VComp chips detected as 481 (0xff44 read at 0x400800f0)
VComps loading len=126542 MAX=4
Vcomp_PCB0: Found voice compressor 0
Vcomp_PCB0: No voice compressor 1
Vcomp_PCB0: No voice compressor 2
Vcomp_PCB0: No voice compressor 3
VComp_PCB0: Num VComp channels available = 5
Unit warm start = 1
RouteSystem::Attempting DHCP...
DHCP Client State Change Init->Init
DHCP Client State Change Init->Init
DHCP::SendDiscover
Sending DHCP out on LAN1
DHCP::RecvOffer
DHCP Client State Change Selecting->Selecting
DHCP::SendRequest
Requested stuff
Sending DHCP out on LAN1
DHCP::RecvAck
Got Router (4) c0a8fefe
Got DNS (4) c0a8fefe
Got Domain Name netgear.com
DHCP Client State Change Requesting->Requesting
DHCP::Bound T1=43200 T2=75600
RouteSystem::DHCP OK - IP Address C0A8FE18 FFFFFF00
RouteSystem::DHCP - Saving assigned values
RouteSystem::DHCP - Saving new mode: 4, addr: C0A8FE18, mask: FFFFFF00
RouteSystem:: LAN1 ipaddr=C0A8FE18 ipmask=FFFFFF00
Configuration::Attempting to read from FLASH...
FlashConfigIO::Load(0)
Configuration::Using Default...
Diffserve settings - VAL=b8 MASK=fc
DHCP Address LAN1 Changed
DHCP Address LAN2 Changed
Configuration::Complete
Platform::Discover TDM Attached Units...
Platform::Discover Possible LAN Attached Units...
Configuration::WARNING Unit IP 403 is not configured - adding
Configuration::WARNING Unit ANALOGUE POTS2 is not configured - adding
Configuration::WARNING Unit DIGITAL DCP 8 is not configured - adding
Firewall Validating LAN1
Checking WAN
Adding RemoteManager route to 192.168.99.0
Configuration::AddCfgIPRoute C0A86300 FFFFFF00 RemoteManager
IPSecMng::Starting IPSec module...
0: PCM=fffff8f4 ALaw=c1
1: PCM=12a9 ALaw=2c
2: PCM=2280 ALaw=1e
3: PCM=2891 ALaw=1b
4: PCM=1e31 ALaw=21
5: PCM=07bb ALaw=3f
6: PCM=fffff434 ALaw=b7
7: PCM=ffffd8db ALaw=9c
8: PCM=ffffd6ee ALaw=9b
9: PCM=ffffe2a5 ALaw=a2
CallSystem::NEW LINE Detected 1
ALOG Line 5 - Permitting Private Modem
Installing ATM V42 SoftModem: DSP: ffe7555c, BChan: 0:1
CallSystem::NEW LINE Detected 2
CallSystem::NEW LINE Detected 3
CallSystem::NEW LINE Detected 4
RasServer::Starting...
Added ACDQueue to Main
Creating default E911 zone...
Updates IO list size 0
Config Write Completed
SetLocale locale=enu
Initialising PCM channel 3
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(3)
Initialising PCM channel 2
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(2)
Initialising PCM channel 1
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(1)
Initialising PCM channel 0
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(0)
Initialising PCM channel 3
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(3)
Near End EchoCancellation stopped: 0x103
Far End EchoCancellation stopped: 0x103
Initialising PCM channel 2
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(2)
Near End EchoCancellation stopped: 0x102
Far End EchoCancellation stopped: 0x102
Initialising PCM channel 1
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(1)
Near End EchoCancellation stopped: 0x101
Far End EchoCancellation stopped: 0x101
Initialising PCM channel 0
AtmVinetic::SetupNearEndEchoCancelation delay=(16ms), channel=(0)
Near End EchoCancellation stopped: 0x100
Far End EchoCancellation stopped: 0x100
IPOFFICE: Mon 2014/9/8 15:33:14 FreeMem=4471504
SNMP::Starting SNMP Service...
SNMPTrapper::SNMP Trap Generator bound to UDP src port 4101
Inband Exception Handling Enabled
Initialisation complete starting TA
 
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