IP Office 4.1 issue with a Visually Impaired analog phone

[NYSTECH]

OK this should be a good one. Old IPO 406 4.1 version with a PRI.

I have a customer that ordered a Clarity plus analog phone. This is for a visually impaired person who needs to hear the caller ID announced.
I programmed analog station and have tried several Caller display types but I can not get it to announce the name or number from outside caller.
It will display the caller ID but just announces the call is from External.

I can call internal from phone to phone it will show the extension and announce the name of the person calling.
If I call from outside office to a digital phone the Name and number show up. So not sure it would be a provider issue not sending correct format.

Not sure what else I can try at this point. Was looking for some ideas if anyone uses this type of phones and what type of programming they do.

Thanks

 

[NYSTECH]

Does anyone use any type of Hearing Impaired phones that announce the Caller's Name and number? Any special programing?