ip office 10 - after hours , call to one ext loops back to AA

[techseek]

I am not familiar with the system. Office manager tells me that if she calls after hours and tries to dial one particular extension, it routes back to the welcome message
Can someone tell me what might be wrong?

 

[IPOLackey]

Does this go through a VMPro AA or an Embedded AA? Run a Monitor trace with the right options then check the targeting. If you don't know how to do this, then find a Maintainer who can.

 

[techseek]

I believe it's a VM Pro AA

 

[IPOLackey]

So run monitor with PC Events on and the rest as default and make a test call. Take a look at the targeting and see what it's doing.

 

[smokinjoe2938]

try looking at the users forwarding tab to see it this is forwarding to a short code that has a time of day schedule associated with it, you never know

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.