ip (i2004) and caller id

[leighturn]

We have both digital(390x) and IP phones. With the digital phones caller id works when a call is recieve and also with call waiting (caller ID works when phone is in use. However with the IP phones caller id will works when phone is on hook, however when the IP phone is in use and a call comes in the caller ID does not work. Can someone assist me with that. Below is the cls for the IP phones.


IP PHONES

CLS CTD FBA WTA LPR PUA MTD FNA HTD ADD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA
CPND_LANG ENG

 

[johnpoole]

cls tdd

john poole
bellsouth business
columbia,sc

 

[leighturn]

Thank you very much. I really apreciate your help. This site is the best, wish i could buy you lunch. Really apreciate you help.