IP Agent V's Ip Softphone

[JBM101]

What would IP Agent 7 give me over just using IP softphone 6?

Any Ideas on how the costing compares for these?


Is there anything I need to watch for or avoid when rolling these out into a call centre environment.

Thanks


Using
S8700's
S8300's
G650's
G700's

 

[Callmaster]

we use ip softphone v5.2, because v6 only works with Communication Manager 4 ...

we have designed an ip softphone as a callmaster with all funktions for an agent ... so we don´t need an ip agent extra.

With best regards
Callmaster

 

[Callmaster]

with "only works" i mean that ip softphone 6 is in an CM 3.1.3 in the disp capacity on page 11 an IP-Soft R5 Regist.

i don´t know if this is a bug .. but avaya told me that is okay

With best regards
Callmaster

 

[phoneguy55]

You would use IP agent for call center agents and IP softphone for non call center agents.

 

[JBM101]

But is it possible to use softphone for call centre agents, would I loose any functionality.

Also if I used agent for non call centre would I loose any functionality

 

[phoneguy55]

"But is it possible to use softphone for call centre agents"

Yes.

"would I loose any functionality."

Yes. Some call center buttons won't work ie AUX, etc...

"Also if I used agent for non call centre would I loose any functionality"

Yes. The picture of phone is real nice in Softphone, you wont have that.

 

[JBM101]

Thanks to every one for there help on this.