IP Agent V3 issue

[Rcotten]

Running a G3R V11 with IP agent V3.

The agents are getting connected etc... but all of a sudden "durring calls" they get hung-up on! They have to logout of IP Agents and log back in. Their other apps remain connected to our server.

Anyone have any thoughts on this? Is there a setting that will allow the call to continue even though the IP Agent software looses connectivity?

2nd questions is why did it loose connectivity

Thank you,

Ray

 

[mattk24]

How are you using Ip ag v3?

Voip or callmaster?

 

[Rcotten]

we are using it in telephone mode. Where the G3 calls the agent on a POTS line. No VOIP, yet!

 

[mukimball]

You are using Telecommuter Mode with the dual IP/ POTS connections. I am also using this configuration and have had this happen to my users.

I am hoping that this is not just that the connection is very fragile, so I am very interested if anyone knows about the cause/ solution for this.

Dave

 

[cmcdan1523]

I have just upgraded our agents to the latest release of v2.
This sounds like a fix included in the patch for the release 3 agents. Why dont you try this and see if this resolves anything.
I just went to the avaya site and went to support/software downloads/IP agent.

 

[TelcomAdmin]

Wow! I am working on the same problem. There is a patch available on Avaya's web site for IP Agent V3 users that addresses this problem. Here is the link:

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

Also, I noticed on the IP Agent documentation it calls for flagging H.320 to yes on page two of the station command. In order to change this to yes you must have the Multimedia Call Handling (Basic) feature enabled under the Systems-Parameter Customer-Options. I have contacted Avaya about the need to activate H.320 and received tow different replies; Avaya Sales saying it is no longer requried with IP Agent V3 and Avaya tech. support saying it should be flagged to yes. So go figure?!?! Does anyone know if H.320 is required for IP Agent to work properly?