IP Agent rings only once

[HuppiFluppi]

There is one IP Agent which just rings one time if a call arrives. The call is still waiting, but the IP Agent doesn't ring anymore. Only the green arrow can be seen.

 

[tgimacb]

Check for Auto-answer options in IPA and on the switch:
check mark in the Enable support for Auto-Answer check box. Selecting this option allows Avaya IP Agent to automatically
answer calls received at a station or extension. The agent does not have to interact with a telephone set or Avaya IP Agent to talk to the other party on a newly received call. The Auto-Answer feature requires that the station configuration on the Avaya communication server is also set for auto-answer. Failure to have this option set in both Avaya IP Agent and the station configuration can result in problems during agent login or when agents answer
incoming calls.

 

[HuppiFluppi]

The login-id has the same configuration as other ones which don't have any problems. The IP Agent doesn't auto-answer the call. The agent has to click on "answer". Everything is as it should be but the case, that it just rings once.

 

[sroush]

On traditional phones, I always checked to see if Send-All_Calls (SAC) was on. The phone would give one short ring and no more.

steve