Currently I have a system with rel 11i. I want to add IP agents, and have a licensing question. Currently my sys-param cust options show 5 ip users. I think this is Avaya default. Does this mean I don't need any licensing for the first five users?
To add IP agents (rel 6) i think it is around $300-$350 for licensing, per port for acd agents. Does this include both the software and the license?
Also, it seems avaya offers softphone downloads for free. I assume I can use this free softphone and program as an acd agent. If so, why would I want to buy IP agent? If anyone can clear me up on this, or direct me to a site that is clearer than avaya's site, I would be forever indebted. Thanks!
Mike
To add IP agents (rel 6) i think it is around $300-$350 for licensing, per port for acd agents. Does this include both the software and the license?
Also, it seems avaya offers softphone downloads for free. I assume I can use this free softphone and program as an acd agent. If so, why would I want to buy IP agent? If anyone can clear me up on this, or direct me to a site that is clearer than avaya's site, I would be forever indebted. Thanks!
Mike