IP 5610 Extension in use.

[badsushi]

Same as thread940-1147667

I have a customer phone that says Extension in use press # to register. Phone worked for days. Exact same problem metioned in thread above...

Please help

 

[tmckeown]

We see that with any IP phone when the phone gets rebooted. We gave up trying to find an answer and just tell our people to press the # button.

 

[badsushi]

# button does not fix this. Can not get the phone registered period. Cant log it into a new extension or anything. After hitting pound and unregistering ext in use the screen just goes blank...

The log says 5480725mS RES: Tue 18/7/2006 12:39:56 FreeMem=48848376(7) CMMsg=5 (6) Buff=100 615 498 568 5 Links=9766 Elements=119
5480823mS PRN: GK: Removing endpoint Intelecom_44bcd67e62c72cb4 for user 106
5480823mS CMExtnRx: v=106, p1=0
CMPhoneStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device

I've tried deleting the extension in manager and re-adding it...


I have had this problem on many ip extensions where u just hit pound and unregister the in use extension.. This is a different kind of problem.

Any help would be much appreciated

 

[intrigrant]

Turn autocreation extension off in the gatekeeper might solve the problem.

 

[badsushi]

Thanks Intrigrant,
Tried that still no go...

886909mS PRN: Recv: RegistrationRequest c0a80a67; Endpoints registered: 2; Endpoints in registration: 0
891925mS PRN: Recv: GatekeeperRequest c0a80267
891974mS PRN: Recv: RegistrationRequest c0a80267; Endpoints registered: 2; Endpoints in registration: 0
891975mS PRN: RRQ from c0a80267 - CallSigProtocol is H323AnnexL_P. Go for IP4600 R2
891976mS PRN: GK: Adding new endpoint Intelecom_44bd0d4dffff9f35
891976mS PRN: RRQ from c0a80267 - User 106, c0a80267 allowed, bchan 0.0, EI Intelecom_44bd0d4dffff9f35
891976mS PRN: Using IP_Phone 2.300
892259mS RES: Tue 18/7/2006 16:33:17 FreeMem=48877332(10) CMMsg=5 (6) Buff=100 613 498 568 3 Links=9770 Elements=153
900663mS PRN: Endpoint::KeepAliveTimerOut count=3 ipaddr=192.168.2.100 extn=150
903277mS PRN: Recv: GatekeeperRequest c0a80267
903327mS PRN: Recv: RegistrationRequest c0a80267; Endpoints registered: 2; Endpoints in registration: 1
903328mS PRN: RRQ from c0a80267 - CallSigProtocol is H323AnnexL_P. Go for IP4600 R2
903328mS PRN: GK: Removing endpoint Intelecom_44bd0d4dffff9f35 for user 106
903328mS CMExtnRx: v=106, p1=0
CMPhoneStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device

 

[badsushi]

Ok. Well after reading all the forums i could find, seems everyone i read dealt with the same Linksys WRV54G, so even tho the VPN tunnel was working with no other issues, the phone would give the Extension in use error - cause 18 in the monitor. Defaulting the router and rebuilding the tunnel has at least temporarily fixed the problem, thanks to all those who replied.

 

[tlpeter]

how did you set the tunnel ?
what is the time before it reconnect's ?
i had this when it was set to 300 sec
after the 300 seconds the speech was gone wile it was still connected
i set the time to 28800 sec and the problem was solved
i now almost nothing about vpn but got it working with d-link vpn routers (that easy it is )

 

[BigWill]

I ran into a similar problem where a customer had an two IP Phones, and converted them to digital. When he tried to reactivate those IP Phones as other extensions they tried to autolog onto the IP Office and would give him errors of wrong phone type. The only way I found to break "the loop" was to reprogramm the IP Addresses to lead the phone someplace invalid, from there the "loop" was broken, I could then wipe the phone clean and start from scratch. Ever since I did that I had no problem.