IP 500v2 - 6.0.18 - Hunt Group Night Service License Required?

[vtphilk]

So I have another IPO system that I split a medical office off of when they moved out. Purchased a basic 500v2 with R6 installed and 10 DS phones (5420) and PRI T1.

The problem I am running into is the hunt group will not let me put a fake extension in to forward calls at night to a 'answering service' whose number is 999-999-9999.

Basically, lets say they have the number :

111-111-1111

Patient calls 111-111-1111 during the day and the call is routed to hunt group XYZ which is a group of 5420 desk phones.

After 5pm (I have a time profile) it should goto the night fallback hunt group "XYZ NIGHT". XYZ Night has only one extension in it, and it is a fake extension that is not logged in and has a 'unconditional forward' set to forward to 89999999999 (8 is there outbound prefix to dial).

Right now, I can see the call come in but it does not forward, instead I get the voicemail box of XYZ Night. I look at the status tool and I incremented two errors "Attempt to use a feature for which no license is installed. License Type: IP500 Voice Networking Channels".

If I look in the monitor logs it implies that it is complaining there is no users logged in inside the hunt group. I have done this for years on IPO without hitch in the other office. One big difference is they have Voicemail Pro license but I didn't think we need that for just a forward like this?

Any ideas...is there a different way to do this that would not require more licenses?

If not, what license do I need to buy and why?

Thanks much!

 

[Westi]

make sure the user has forward huntgroup calls active and that the group is not set to collective or collective call waiting.
The user needs to be logged into the group but not be a real extension on the system so make sure the checkmark is there otherwise there will be no forwarding.

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[Greybeard191]

the "voice networking channels" license error seems to imply that somehow your setup is attempting to route calls over a WAN link, I think. Voice networking channels are related to SCN or WAN traffic (as in over a h.323 line).

You need to look at a couple of things:

1) Have you got a short code 8N which points to some kind of ARS or line group which is somehow attempting to use the WAN link? This should point to whatever outgoing line group you're using.

2) Do you have analog trunks? If so, do you have "allow trunk to trunk connect" enabled (under Lines/analog options)?

GB

 

[Pepp77]

The voice network channel notice is false - it is just buggy SSA being SSA.

Have you considered using the time profile on the ICR rather than the hunt group and sending the call directly to either the extension forwarded to the number or to a shortcut set up to dial the number during this time period?

| ACSS SME |

 

[vtphilk]

Thanks for the responses...Here are some updates:

-The User in the hung group for night has allow hunt groups forwarding checked..

-The PSTN access is soley thru a PRI T1. So the 8N shortcode points to a ARS which then sends digits out the PRI T1 which all channels are set for line group 20.

-I don't want to use soley the time based on the ICR because I want to be able to put in night service remotely and via button on phone. For example, its a holiday today so if they had pressed the button yesterday it will stay forwarded untill they return. However, the time based on the ICR WORKS ONLY if I put the actual user to forward to in there. If I put the "XYZ Night" hunt group in there I have the same problem.


Phase two is to have a number they can call into and disable or enable the call forwarding but not sure I can do that with embedded voicemail.. haven't figured that one out yet if anyone has any tips

Could it have something to do with the type of user the extension I created for this is? I know it asks type of user on create and don't remember what I selected. There is NO extension tied to this user (Extension 29) so how can I tell if the user is 'logged in' or not? I don't have "Force Login" checked.

-Also, there are no analog trunks on this system. There is a combo card but no PSTN trunks hooked up to the 4 ATM. Only PSTN access is via PRI T1.

Thanks!

 

[Pepp77]

Have you confirmed the hunt group is set to sequential?

| ACSS SME |

 

[vtphilk]

This is the crazyest thing..I just tested it again and now its working..not sure if something was changed or what the heck but I swear it was not working so I overrode the hunt group with ICR. But now night service seems to be working.

What the heck...oh well..just glad its working. Now anyone know a way to remotely trigger hunt group night service on or off? Is there a way to dial into IPO and make changes like this or do I need Voicemail pro? I've already got the shortcode to do it locally and assume I can create a button but these guys want a way to do it from remote locations.

Previously they were able to do it from a website but I'm certain that is not possible without some serious licenses.

 

[tlpeter]

Yes you need vmpro.
It could be possible without but then the programming can get complicated.

Give it a try with an AA and shortcodes.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.