IP 406v2 not visible to Manager or pingable 3

[zpitzy]

Hi

I am away from the office and the IP Office has stopped repsonding.

I only have part time journalist working (not at all technical) so is not possible to really find out what has happened as the hardware is in a basement and I can survive withotu paying someone to come out until next week.

However, I was wondering if anyone had any ideas what might have happened.

Up until 31 December was workign remotely tryiong to configure the softphone.

Everything was working, coudl ping the IP Office, could manage it and system monitor it.

Next day it had vanished from network, I assumed power had died but then part time staff confirmed yesterday that the DS Phones were still workign OK.

I have expanded the subnet to class B 10.1.0.0 and done a ping test on all 65535 addresses - no repsonse - in case I accidentally changed IP address, but do not think I did.

I can nto think of anyhting else that could cause it to be missing. I am pretty sure it is plugged into port 8 of the RV08 which shows a live connection but I can nto find anything in the logs or any way of finding the IP address from the RV08.

I have the MAC Address but again can find no way of contacting it without the IP Address.

Any one any ideas how to find it or what might have happened?

Is there anyway of resetting the IP address remotely? or a hard reset that is simpel for someone non technical to do?

Thanks

Kevin

 

[Telecomboy]

I know it's network 101 but: Power the system off, let it sit a second, power it back on. See if you can see it now.

 

[zpitzy]

I will try this but the temp staff is onyl in at odd times during the week.

She will arrive tomorow at 10 am so I will ask her to do this, but the server IT room is in the cellar so when I send her I want to try to have as many solutions as possible.

I was wondering if the DS phones would still work if the power failed to the IP406 or does everything die? (Having never had it fail before)

 

[hairlessupportmonkey]

maybe it has defaulted, or it has "red lighted"

you might need to visit site.

ACSS - SME

 

[zpitzy]

Hi

Reboot fixed problem. Have no idea what the problem was as the office girtl was alittle confused but did manage eot find and reboot.

Thanks for help

 

[amriddle01]

406 lan ports have a habit of freezing up in this way, I have had a few. They usually do it every 3 months or so once they start then around a year later sometimes they pack in completely....so be prepeared

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[zpitzy]

OK Thanks

The 406 is 4 years old and we ahve no problems up to now.

We are a small company and I work abroad regularly, so there is no one to do anything in the office most of the time, but everthing has worked fine for years or I simply remote control and manage everything remotely.

I have KVM on the servers so even if they freeze or halt on the CMOS errors I can access them directly, but there is nothing I can do with the IP Office and I have never eneded to before.

Kind regards

Kevin

 

[tlpeter]

Connect a serial cable from the ipo to a serial port on the server.
Then connect with hyperterminal (38400,n,8,1)
Then login with AT<enter>
Then type at-debug<enter> and reboot<enter>

Then the ipo reboots.
No more need to pull the power.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.