IP 2050 Softphone Denied in Admin Dialing External Numbers

[deaton]

I have a BCM 400 with V3.7. I just load the IP 2050 Softphone app and it works great dialing extensions internally but when I dial 9 make an external call I get a "Denied in Admin" message. I've searched through the BCM and can't find anything to change to make this work. How do change the settings to call outside numbers?

Thanks in advance for your help.

Dave

 

[Deweyhumbolt]

You need to give it access to your outside dialing trunks. Usually, Pool A, or PRI-A.

"Adversity is Opportunity

 

[deaton]

Thanks. I added PRI-A through Line Pool Access and it works fine now. Now I just have to test it through the VPN...