Invoice not posted to AR

[kleerit]

I'm an IT manager new to Macola. A user brought me a problem that I don't know how to fix.

An invoice was printed, and it doesn't appear in AR. The user says there's a "back door" fix for this that they've use before, but the guy before me didn't leave me any documentation as to how he fixed this problem in the past.

Can anyone help with this? I don't see any similar problem in the forums.

 

[randva]

reprint the invoice
when macola asks "did invoice print ok" say NO

Open the order in order entry and just tab through the header. (it might say that the status was reset) On page 2 make sure all of the lines are correct. Escape out of the order.

Go back into billing and select the order for invoicing.

That usually works for us.

good luck.

 

[NEmacGuy]

Sugguested solution is not bad, but may solve issue looking at the tip of the iceburg. If you printed the invoice and the post routine was run, you may now have inconsistant data. Also have you already mailed the invoice. It is a best practice to print invoices, review, then post, before paperwork is released.
I would start with checking the posting register, are there any errors on it. You can also run the PrePost Register, and you will likely see the "* The Item Can't Post to A/R do to Duplication" message. They are recovery proceedures on Exact's website.