Invoice does not show in Apply Sales Documents window

[smallia]

Invoice has been entered and posted. Payment (check) has been recieved. Transactions>>Sales>>Cash Receipts to enter the payment. Click Apply button to open the Apply Sales Documents window. What would cause my invoice to not show up in this window?

Thanks.

 

[curtman]

Hi - Just to eliminate the obvious question first, can you inquire on this customer and see the invoice as Open? I used Inquiry >> Sales >> Trx by Customer.

Assuming you saved the cash receipt you should see both items listed.

Curtis

 

[smallia]

I'm not sure how, but my colleage did somehow enter a payment against this invoice. I haven't been able to duplicate the problem I had. Each invoice is now appearing as expected. Guess I'll just assume it was user error. Thanks for your reply.