Invalid or nonexistent document

[klh456]

We are using Notes 5.0.11 client. I have a user who is not getting any mail transferred into his Inbox. The mail is all there in All Documents. When I replicate his DB there is a Replication error. Invalid or nonexistent document. I have tried all of the things I normally do, Archive, Compact DB, refresh views, but nothing is working this time. Any ideas?

 

[Shelbyville]

I've had users (same notes client) with the error, although usually they got the error "invalid or nonexistent document" when trying to send an email. In that case the fix is to (with user logged out of Notes) : (1) Delete Cache.dsk which is usually in the Lotus\Notes\Data directory. and (2) delete the directory Mdircat.ft (which is also in the Data directory). Both will get recreated when the user starts the Notes client. Doesn't require a reboot of the pc.
The other thing to look at is in the location document and see where it thinks his mail (something.nsf) file is.
Hope that helps.

 

[JKmu]

I was receiving the same error when launching notes. I renamed the desktop5.nsf and bookmark.nsf in c:notes/data, to .old and let notes recreate it. The problem was fixed. Not sure if this is the same issue.

 

[klh456]

Thank you both for the response. However, I had done all of the things mentioned and it still did not work. I finally received a call from our Corporate Help Desk. They did something on the NOTES Server (they manage the server not us) and thought it should work. Tried again and had the same error.

What finally did the trick for this particular Invalid Document was to open NOTES, open mail, go to File, Database, Properties and in the Database screen, click on Replication Settings, Other. If there is a date in the box on that screen remove it. Then replicate again. When this was done it finally started working properly.

I wanted to include this fix, since this seems to be an on going problem with NOTES. I'm surprised we haven't had it more often with all of our NOTES users.