Intuity connections PLEASE HELP ME

[acerace]

Hi. I need some help here.

For a few weeks I will be able to use a Lucent Intuity Audix system to replace the one we had that broke. When it was removed somone resest the whole system so there was an attendant.

What I need to do is this.

I am in Key mode

Each extension on the system should go to voice mail after about 7 rings. So when somone calls Line 1 and no one awnsers it will go to Line ones general mail box. If line 2 rings and is not awnsered it will go to line 2s genereal mailbox. But I want to set up an autto attendant for after housr so you get a list of Exts. and can call the Ext. If no one awnseres they have a persoanl mail box.. i have 3 incoming Lines


THANKS SO MUCH

 

[acerace]

I cant figure out how to assingn coverage groups or how to make them cover to another extesnsion.... I have the books But everything I try seems not to work..

Thanks

 

[merlinman]

You can assign Lines to Calling Groups, and have the Calling group overflow to the Voice Mail Calling Group.

Assuming Voice Mail is Group 770, Line 1 could be assigned to Group 771, Line to to Group 772, etc. WITH OVERFLOW from these groups set to go to Group 770.

This is not how it is USUALLY done, but it sounds like that's what you are trying to do.

I beleive with the AUDIX you can assign either the Calling Group or the LINE as the Auto Attendant, but again, with AUDIX, I am not all that sure.