INTUITY AUDX - broadcast message recall/delete

[nick66]

Can a subscriber, who has broadcast capabilities, delete a broadcast message once it is sent and the user already terminated the session? I am trying to retrieve and delete the message from subscribers who have not listened to it yet.

 

[phoneguy55]

Sure. Log into the broadcast mailbox and delete it. Users will probably still have the MWI, but it will say the message has been deleted.

 

[nick66]

Dear phoneguy55, thanks for your help. That's what Avaya said to do also.

 

[phoneguy55]

Oh yea!!!

 

[druble]

Could you tell me the steps to delete one? I have a user that recorded a broadcast message that plays right after a user logs into their voicemail. Before they hear their name and menu to record messages, get messages or administer personal greetings.

 

[druble]

Nevermind. I just wasn't thinking. Deleting it out of the broadcast mailbox fixed it.