Intuity Audix (spelling of name)

[lexcruz]

We have the option enabled where callers can spell the last name of the person they are trying to reach. When people are trying to reach our CEO, they are spelling his name wrong which is causing an employee in another department to get his calls.

Do you know of any way in the Audix to add an alternate spelling of a name for directory purposes without adding a second mailbox with the alternate spelling?

 

[SF0751]

No. You will have to create a second mailbox with the misspelling.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[Anniebugg]

Unfortunately, we can't engineer around "stoopid.

 

[Anniebugg]

...and, um, I include myself in that category! :O)

 

[papagigo1]

That's funny, Anniebugg..