MattRutter
Vendor
Hi all; here's a puzzle for you!
I got called out to an Intuity Audix that had stopped answering calls.
It's a MAP5, Overlan integration, with 12 ports (ie two voice cards)
I logged into the switch (Definity R8) and checked that the calls were pointing at the Audix -no problem. I tested a couple of ports and proved they were actually connected - no problem.
I did Status Processor-Channels 1 - the link is up and running.
I logged into the Intuity. Ports are all present and in service. Checked the Integration link - it's up.
Checked alarms - none
Rang the hunt group - no answer.
Ran the Voice port test - no faults and guess what - They're working again!
That was yesterday. Got another call this morning - same fault - same solution.
Got a call this afternoon, and actually went to site this time. Same fault, only this time I did a full reboot, which cleared it! All ports working fine!
Has anyone seen this before? What's going on? If it happens again tomorrow, I'm stuck for where to go next.
Please Help!
Matt
I got called out to an Intuity Audix that had stopped answering calls.
It's a MAP5, Overlan integration, with 12 ports (ie two voice cards)
I logged into the switch (Definity R8) and checked that the calls were pointing at the Audix -no problem. I tested a couple of ports and proved they were actually connected - no problem.
I did Status Processor-Channels 1 - the link is up and running.
I logged into the Intuity. Ports are all present and in service. Checked the Integration link - it's up.
Checked alarms - none
Rang the hunt group - no answer.
Ran the Voice port test - no faults and guess what - They're working again!
That was yesterday. Got another call this morning - same fault - same solution.
Got a call this afternoon, and actually went to site this time. Same fault, only this time I did a full reboot, which cleared it! All ports working fine!
Has anyone seen this before? What's going on? If it happens again tomorrow, I'm stuck for where to go next.
Please Help!
Matt