Intuity Audix Lite will not come on phone when they have voicemail?

[mpurc71]

They lights on the 6408d+ phone does not come on when they have a voicemail..........what do I need to to do to get the voicemail to see the phone?

 

[sabanim]

What class of service is this phone set up as? ie. COS 10- No MWI.

 

[Moshimoshi]

I have had many quirky problems with the AUDIX MWI, if nothing else works, my usual solution is to delete the user station, delete the mailbox subscription, replace the phone cable between jack and phone, and then recreate the mailbox, extension, and let the user know they will have to re-configure their voicemail box.

This seems to clear the problem 99% of the time, surprisingly enough; albeit its a user imposition.

 

[offdahook]

what do you have for lwc reception and Audix name on the 2nd page of the station form?