Intuity Audix and Lotus Notes

[avgindyguy]

We currently use Message Manager to access our voice mailboxes. We also use Lotus Notes as our primary email system. How can we use Lotus Notes as our primary for everything? We would like to be able to see all voice, email, fax (via Audix), and other media messaged in our Lotus Notes boxes. I have followed all of the steps according to Avaya but still when I leave a message for myself in Audix I do not receive an email in Notes. When I run a Mail delivery test within the Audix system Internet messaging setup I receive a message in Notes. I do not want to pay Avaya PFS to perform this as it costs an extremely large amount of money and it seems that the problem is minor.

 

[tcomprojmgr]

Avgindyguy -

Did you ever figure out how to do what you were wanting to accomplish within Notes? We are wanting to do the same thing.

 

[m4ilm4n]

It's relatively easy - in the personal address book/Advanced (at least under Notes 6.5), add a new Account that matches the POP3 setup of your Audix mailbox. You'll also need to set up replication of that account in Notes .....

 

[tcomprojmgr]

Just curious - I set up an account in my personal address book for Intuity - but how do I specify replication for that account? I couldn't find anyway to specify it for replication....

 

[tcomprojmgr]

BTW, thanks so much for the information. I think this is half the battle that I was trying to win. I got Notes to pull from the Intuity Server, however, we are also wanting to know if there is a feature on the Intuity that can send an email notification to the email address specified in the subscriber form when a new message is received....?

 

[m4ilm4n]

We do that a little differently. Rather than try to have the Intuity server monitor the mailbox, we have a separate Linux server (already performing other duties as assigned) run a short Perl script as a daemon that uses the POP3 info for the mailbox account and checks it every 5 minutes, then sends an SMS message to a customer service cellphone alerting that a voicemail is present.

(I'd post the code, but I need to check with the author first).