Interquartz and IP Office recall issues 1

[jayt2702]

Could anyone offer any advice with this problem:

I am using an IP Office setup with Interquartz Gemini CLI 9335 phones. When I press the recall button to put a call on hold, it can take up to three attempts before the call is actually put on hold.

I have tried various 2.1 releases, 3.0 and the latest June release, but still we can not seem to fix this problem.

I have read on these forums that settings the TBR timing may help, however Interquartz don't provide any information on how to configure the TBR timings (according to their website (

http://www.interquartz.com/gemini.html#)

you can select from 100,200,300 or 400ms timings. Please could anyone advise me on how I can change these timings, or any recommended settings to enter into the Manager application for the IP Office unit.

I have also read that certain versions of the firmware may provide more reliable results. Is there anyone who uses a similar setup who does not suffer from this problem who maybe able to recommend a firmware revision for the analogue module to aid in fixing this problem?

Any advise would be most appreciated.
Thank you all in advance.
Jason

 

[telepaul]

Hello all

As NicolasR quoted we had the problem already in Network Alchemy and less worst in IPO 1.3 otherwise we had the problem all the way. BUT at 3.0 avaya finely accepted this as a problem on all analog extensions.
We have had a privet bild 3.0.67 and the recall problem was solved. Other problems came in but the bug was hunted down. In the releases after 3.0.67 the problem is still there. Maybe the fix will be in the next release.

Paul