Interpreting SMDR record

[HealthInfoTech]

Greetings IP Office Pro's. My organization received a complaint about an important call that was routed to voicemail (shouldn't have been).

I've reviewed the SMDR and I'm not clear on the meaning. I'd like to know if the call was answered, then transferred to voicemail, or if it went there without any human interaction. I compared it to Avaya's SMDR reference and it looks pretty similar to their example of being answered and transferred, except my 'Party1Name' and 'Party2Name' fields in the second line seem reversed compared to Avaya's example I'm hoping someone could help interpret what happened. Any help is appreciated!

IP Office 500 v2
Voicemail Pro

My SMDR record:
2021/03/22 14:37:56,00:00:09,9,8885556246,I,9890,8885559890,,0,1044304,1,E5400,7740Reception,T9014,Line 14.15,2,0,,,,,,,,,,,,,,10.1.0.10,9,10.1.0.10,266994
2021/03/22 14:37:56,00:00:12,6,8885556246,I,9890,8885559890,,0,1044304,0,T9014,Line 14.15,V9543,VM Channel 43,0,0,,,,,,,,,,,,,,10.1.0.10,9,10.1.0.10,267035

Avaya reference for 'Incoming transfer (to voicemail)'
2002/06/28 09:30:57,00:00:13,7,01707392200,I,299999,299999,,0,1000014160,1,E4750,John Smith,T9002,LINE 1.2,11,0
2002/06/28 09:30:57,00:00:21,0,01707392200,I,299999,299999,,0,1000014160,0,V9502,VM Channel 2,T9002,LINE 1.2,0,0

Headers from SMDR:
Call Start,Connected Time,Ring Time,Caller,Direction,Called Number,Dialled Number,Account,Is Internal,Call ID,Continuation,Party1Device,Party1Name,Party2Device,Party2Name,Hold Time,Park Time,Auth Valid,Auth Code,User Charged,Call Charge,Currency,Account at Last User Change,Call Units,Units at Last User Change,Cost per Unit,Mark Up,External Targeting Cause,External Targeter Id,External Targeted Number

Thanks!

 

[Ekster]

https://ipofficekb.avaya.com/busine...me2.html?SMDR_Fields.html?zoom_highlight=smdr

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[HealthInfoTech]

@Ekster: Thanks for your reply.

Based on the SMDR record and the field values as defined in the document you linked to, what I'm hoping to learn is what scenario the record represents. i.e. - is there enough information in the SMDR to confirm if someone answered this call and then transferred it to ??? which ended up in voicemail?

To me, that's how it looks, but the example from Avaya has me doubting.

Thanks