Internet explorer unable to start 1

[defenn]

Through RDP, everything works fine. When I run an ICA session, iexplorer will not start. When I try to launch iexplorer, I receive an application error. "The exception Privileged instruction. (0xc00000096) occurred in the application at location 0x676a4069."

Does anyone have any suggestions?

 

[KCDave03]

are you using the same account?

 

[pgaliardo]

Are you running Windows 2003 with SP1? I had some Citrix problems with Oulook and IE after upgrading to SP1. I beleieve there is a hotfix available on the Citrix website if this is the case.

 

[zeveck]

Disable DEP for IE. I know this is dumb, but I have personally seen both Outlook and IE fail in odd ways over Citrix where the problem was resolved by disabling DEP. *sigh*

 

[defenn]

I found the answer at it worked.

Remove these key's on the server:
HKLMSoftwareCitrixCtxHookAppInit_DLLSspeedscreeniexplore.exe
HKLMSoftwareCitrixCtxHookAppInit_DLLSspeedscreenoutlook.exe