Internet Explorer not viewing Webpages

[dparrott]

Hey all,

One of my users has an odd problem. Internet Explorer 7 doesn't work anymore. For any website, he either gets a "Cannot Display Page" or "Address Not Valid" error on correct addresses. I originally thought the issue was that he was in Offline Mode, which I fixed. He is still getting the same errors.

I ran a Spysweeper scan, Highjack This scan, and a PCinllin scan, all updated to the latest version, and nothing was found. There is a firewall (not windows, I think it is the PCillin one) installed set correctly. MSN explorer and Firefox work fine. IE doesn't. I have reinstalled IE with no change. Since Firefox works, there isn't a problem with network settings (DNS, DHCP, etc), so it has to either be in IE or in some part of Windows XP that IE 7 uses that other browsers don't

Anyone have any ideas?

Thanks,
Danny

 

[smah]

Incorrect Proxy settings perhaps?

 

[dparrott]

I suppose thats possible. There shouldn't be a proxy setup. We don't use one here, and his home network doesn't use one. I will see if he brought the laptop back in today and verify the proxy settings are set correctly.

Any other ideas what could be causing this? The more ideas I have to check, the better.

Thanks in advance,
Danny

 

[teqmod]

I have seen this before and I would just go through the internet connection set-up under IE>tools>Internet options. This happens alot with users laptops, when they get home and attempt to connect to their home network somehow this gets messed up. Not sure how and no one has ever admitted they actually did anything on the computer to change the setting.