Internet Explorer Connection & Windows Defender

[relin]

I removed a virus with malwarebytes. All is gone, but although I can connect to the internet wirelessly and wired, I am not able to connect to the internet. I receive the message "Internet Explorer Cannot Display the Webpage." All other computers on the same network are working. When going to network sharing center / wireless connections / TCP/IPv4 / properties, obtain IP address automatically is checked in both places. When I go to device manager / network adapters, isatap has a yellow triangle and !. I have tried to go to cmd, run as administrator (it comes up as c:\Windows\system32>) and type in netsh int ip reset c:\resetlog.txt and it did not work. It says "Reseting Echo Request, Failed." Reseting Global, ok!, Resting Interface, Ok!

In addition to the above, every time I turn the computer on I continue to get the Windows Defender message, "Application failed to initialize: 0x80070006. The handle is invalid."

Any help would be greatly appreciated. Thanks.

 

[goombawaho]

I would have posted under Virus/Spyware and I doubt the virus is completely gone. What was the virus named? If it was ZeroAccess, then the instructions may change.

What I would do is this:
1. Install and run CCleaner and remove everything found (temp files, etc. - default settings)

2. Download TDSSKiller and run it and remove what is found. It will only take about 2 minutes. Reboot if asked.

If you have any anti-virus software on the computer, remove it before proceeding.

3. Run Combofix. Reboot if asked, but let it run the show and run to completion. Can be run in safe mode if necessary.

Test internet after combofix is all done. If no joy, try your IP resetting again as your mentioned.

 

[relin]

I ran all of the above. When running ComboFix I did find "Rootkit.zeroaccess! infected itself into tcp/ip stack. After running all, I still can't connect wired or wirelessly. I also get the Windows Defender message, "Application failed to initialize: 0x800106ba. A problem caused this program's service to stop. To start the service restart your computer or search help and support for how to start this service manually."

Thanks.

 

[linney]

In IE/ Tools/ Internet Options via the Connection Tab has anything been set in the LAN Settings Proxy Server box? Most Home users have that setting as blank but Virus infection may change it to something dodgy.

 

[relin]

All blank. Thanks.

 

[goombawaho]

ZeroAccess is nasty stuff. I've been only 50/50 at fixing it. A reload may be in your near future.

The basic principle is this: find which driver files are (still) infected, then replace them with clean ones.

Run these first to see if it can be removed "easily" but also identify the exact driver file infected (e.g. tcpip.sys). So you're running these to see if they will remove it (not for sure) but also to identify any SYS files that are infected. Write them down.

http://download.eset.com/special/ESETSirefefRemover.exe

http://anywhere.webrootcloudav.com/antizeroaccess.exe

http://jpshortstuff.247fixes.com/SystemLook.exe

Now use System Look utility to find clean copies of those file on your system by executing it and using the following search string:
:filefind
YourInfectedFileName.sys

Note where clean copies are stored on your PC

Boot to REPAIR mode and go to command prompt.
Rename bad file in c:\windows\system32\drivers to badYourInfectedFileName.sys
Copy clean one over to the same folder from location.

Reboot
Run ESETSirefefRemover.exe and antizeroaccess.exe and combofix again and see if you are clean.

Try repairing the IP stack again.

 

[goombawaho]

After that, it's time to call a professional in OR reload OR post your troubles at BleepingComputer or similar. They will take a week to get back to you, but if you can wait, they can probably help you, but you have to provide everything they want and follow instructions explicitly or it will just be a large pain. Do you have the patience?

 

[relin]

win32/sirefef was not found on the computer and it was not infected by zeroaccess.

 

[relin]

These are three logs I have run:
aswMBR:
aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-24 14:08:14
-----------------------------
14:08:14.614 OS Version: Windows 6.0.6000
14:08:14.614 Number of processors: 2 586 0x4802
14:08:14.629 ComputerName: OWNER-PC UserName: owner
14:08:15.659 Initialize success
14:08:28.872 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000061
14:08:28.888 Disk 0 Vendor: WDC_WD16 04.0 Size: 152627MB BusType: 6
14:08:28.934 Disk 0 MBR read successfully
14:08:28.950 Disk 0 MBR scan
14:08:28.950 Disk 0 unknown MBR code
14:08:28.950 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 144231 MB offset 63
14:08:28.997 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 8393 MB offset 295387155
14:08:28.997 Disk 0 scanning sectors +312576705
14:08:29.153 Disk 0 scanning C:\Windows\system32\drivers
14:08:33.786 Service scanning
14:08:45.236 Modules scanning
14:08:47.966 Disk 0 trace - called modules:
14:08:47.982 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll storport.sys nvstor32.sys
14:08:47.982 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x84851638]
14:08:47.998 3 ntkrnlpa.exe[81cb07e2] -> nt!IofCallDriver -> [0x8439b710]
14:08:47.998 5 acpi.sys[8023232a] -> nt!IofCallDriver -> \Device\00000061[0x839ff9d0]
14:08:48.013 Scan finished successfully
14:09:24.299 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
14:09:24.580 The log file has been saved successfully to "F:\aswMBR.txt"

DDS Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/8/2007 9:48:25 PM
System Uptime: 5/24/2012 1:56:51 PM (1 hours ago)
.
Motherboard: Quanta | | 30B7
Processor: AMD Turion™ 64 X2 Mobile Technology TL-56 | Socket S1 | 1808/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 141 GiB total, 107.675 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 1.763 GiB free.
E: is CDROM ()
F: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP270: 4/18/2012 8:12:13 PM - Scheduled Checkpoint
RP277: 5/23/2012 8:54:30 AM - Removed Trend Micro AntiVirus.
RP278: 5/23/2012 8:56:47 AM - Removed Trend Micro AntiVirus.
RP279: 5/23/2012 9:00:23 AM - Removed Trend Micro AntiVirus.
RP280: 5/23/2012 9:13:10 AM - Removed Trend Micro AntiVirus.
RP281: 5/23/2012 5:45:48 PM - Restore Operation
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 8.1.3
AIO_CDA_ProductContext
AIO_CDA_Software
AIO_Scan
Apple Application Support
Apple Software Update
BlackBerry Desktop Software 5.0.1
BlackBerry® Media Sync
BufferChm
C6100
c6100_Help
CCleaner
CleanUp!
Conexant HD Audio
Copy
Cucusoft Ultimate DVD + Video Converter Suite 8.2.8.2
CustomerResearchQFolder
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
ESU for Microsoft Vista
eSupportQFolder
Fax
Google Toolbar for Internet Explorer
Hewlett-Packard Asset Agent
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Customer Participation Program 8.0
HP Easy Setup - Frontend
HP Help and Support
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Pavilion Webcam Driver for Vista v061.001.00005
HP Photosmart Essential
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Photosmart.All-In-One Driver Software 8.0 .A
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Solution Center 8.0
HP Total Care Advisor
HP Update
HP User Guides 0041
HP Wireless Assistant
HPNetworkAssistant
HPProductAssistant
Java™ SE Runtime Environment 6
LightScribe 1.4.136.1
Malwarebytes Anti-Malware version 1.61.0.1400
MarketResearch
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 6.0
NVIDIA Drivers
PSSWCORE
QuickTime
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scan
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Skype Toolbars
Skype™ 5.3
Soft Data Fax Modem with SmartCP
SolutionCenter
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Office 2007 (KB932080)
Update for Office 2007 (KB934391)
WebEx Support Manager for Internet Explorer
WebReg
Winkflash Transporter
.
==== Event Viewer Messages From Past Week ========
.
5/24/2012 12:47:15 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
5/24/2012 1:57:26 PM, Error: EventLog [6008] - The previous system shutdown at 1:51:07 PM on 5/24/2012 was unexpected.
5/24/2012 1:36:56 PM, Error: EventLog [6008] - The previous system shutdown at 1:34:03 PM on 5/24/2012 was unexpected.
5/23/2012 9:36:13 AM, Error: Microsoft-Windows-Bits-Client [16392] - The BITS service failed to start. Error 2147952506.
5/23/2012 9:25:18 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
5/23/2012 9:24:46 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: spldr Wanarpv6
5/23/2012 9:16:29 AM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.16 for the Network Card with network address 001A735B8822 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
5/23/2012 9:05:11 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
5/23/2012 9:04:07 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
5/23/2012 9:04:07 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
5/23/2012 9:03:33 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
5/23/2012 9:03:33 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
5/23/2012 9:03:33 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
5/23/2012 9:03:32 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/23/2012 8:45:15 AM, Error: ACPI [6] - IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 3, function 0. Please contact your system vendor for technical assistance.
5/23/2012 8:45:15 AM, Error: ACPI [6] - IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 2, function 0. Please contact your system vendor for technical assistance.
5/23/2012 2:07:58 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.127 for the Network Card with network address 001A735B8822 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
5/23/2012 2:03:38 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.71 for the Network Card with network address 001A735B8822 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
5/23/2012 2:02:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WebrootSpySweeperService with arguments "" in order to run the server: {1281A68F-9E75-418F-B3AC-D5B23DD86408}
5/23/2012 12:43:20 PM, Error: Service Control Manager [7023] - The Windows Update service terminated with the following error: The requested service provider could not be loaded or initialized.
5/23/2012 11:28:43 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
5/23/2012 10:20:35 PM, Error: Service Control Manager [7023] - The DHCP Client service terminated with the following error: The system cannot find the file specified.
5/23/2012 10:20:35 PM, Error: Service Control Manager [7000] - The TCP/IP Registry Compatibility service failed to start due to the following error: The system cannot find the file specified.
5/23/2012 1:46:55 PM, Error: EventLog [6008] - The previous system shutdown at 1:45:09 PM on 5/23/2012 was unexpected.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr Tcpip tdx Wanarpv6 ws2ifsl
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The TCP/IP Registry Compatibility service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/22/2012 7:49:10 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
5/22/2012 7:47:31 PM, Error: EventLog [6008] - The previous system shutdown at 7:46:30 PM on 5/22/2012 was unexpected.
5/22/2012 7:45:37 PM, Error: EventLog [6008] - The previous system shutdown at 7:44:06 PM on 5/22/2012 was unexpected.
5/22/2012 7:43:20 PM, Error: EventLog [6008] - The previous system shutdown at 7:41:00 PM on 5/22/2012 was unexpected.
5/22/2012 7:40:14 PM, Error: EventLog [6008] - The previous system shutdown at 7:35:32 PM on 5/22/2012 was unexpected.
5/22/2012 7:26:46 PM, Error: EventLog [6008] - The previous system shutdown at 7:21:42 PM on 5/22/2012 was unexpected.
5/22/2012 7:20:56 PM, Error: EventLog [6008] - The previous system shutdown at 7:17:54 PM on 5/22/2012 was unexpected.
5/22/2012 7:17:29 PM, Error: EventLog [6008] - The previous system shutdown at 7:16:11 PM on 5/22/2012 was unexpected.
5/22/2012 6:52:12 PM, Error: EventLog [6008] - The previous system shutdown at 6:48:21 PM on 5/22/2012 was unexpected.
5/22/2012 6:47:36 PM, Error: EventLog [6008] - The previous system shutdown at 6:46:23 PM on 5/22/2012 was unexpected.
5/22/2012 6:42:37 PM, Error: Service Control Manager [7022] - The CyberLink Background Capture Service (CBCS) service hung on starting.
5/22/2012 6:42:37 PM, Error: Service Control Manager [7001] - The CyberLink Task Scheduler (CTS) service depends on the CyberLink Background Capture Service (CBCS) service which failed to start because of the following error: After starting, the service hung in a start-pending state.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7023] - The SPService service terminated with the following error: SPService is not a valid Win32 application.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7023] - The Sdcoreservice service terminated with the following error: Sdcoreservice is not a valid Win32 application.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Webroot Spy Sweeper Engine service to connect.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
5/22/2012 6:41:40 PM, Error: Service Control Manager [7000] - The Webroot Spy Sweeper Engine service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/22/2012 6:40:00 PM, Error: EventLog [6008] - The previous system shutdown at 5:16:22 PM on 5/22/2012 was unexpected.
5/22/2012 5:15:47 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
5/22/2012 5:15:36 PM, Error: EventLog [6008] - The previous system shutdown at 5:13:51 PM on 5/22/2012 was unexpected.
.
==== End Of File ===========================

DDS:
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18904
Run by owner at 14:11:48 on 2012-05-24
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1982.1596 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atashost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://

http://www.google.com/

uDefault_Page_URL = hxxp://

http://www.yahoo.com/?fr=fp-yie8

uWindow Title = Windows Internet Explorer provided by Yahoo!
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uURLSearchHooks: H - No File
BHO: MRI_DISABLED - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [Sidebar] "c:\program files\windows sidebar\sidebar.exe" /autoRun
uRun: [RunSpySweeperScheduleAtStartup] "c:\windows\system32\msfeedssync.exe" /ScheduleSweep=User_Feed_Synchronization-{BFFC18AC-421A-44E6-9B95-728364B6BD19}
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [HPAdvisor] "c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe" autoRun
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [WAWifiMessage] "c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvSvc] "RUNDLL32.EXE" c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvMediaCenter] "RUNDLL32.EXE" c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] "RUNDLL32.EXE" c:\windows\system32\NvCpl.dll,NvStartup
mRun: [hpWirelessAssistant] "c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] "c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe" /Start
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe"
mRun: [HP Health Check Scheduler] "c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe"
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\reader_sl.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\adober~1.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
============= SERVICES / DRIVERS ===============
.
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2009-9-13 20376]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-15 253088]
.
=============== Created Last 30 ================
.
2012-05-24 17:45:31 98816 ----a-w- c:\windows\sed.exe
2012-05-24 17:45:31 518144 ----a-w- c:\windows\SWREG.exe
2012-05-24 17:45:31 256000 ----a-w- c:\windows\PEV.exe
2012-05-24 17:45:31 208896 ----a-w- c:\windows\MBR.exe
2012-05-24 17:45:25 -------- d-s---w- C:\ComboFix
2012-05-24 17:42:26 -------- d-----w- C:\TDSSKiller_Quarantine
2012-05-24 17:22:18 -------- d-----w- c:\program files\CCleaner
2012-05-22 21:12:55 -------- d-----w- c:\users\owner\appdata\roaming\Malwarebytes
2012-05-22 21:12:43 -------- d-----w- c:\programdata\Malwarebytes
2012-05-22 21:12:42 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-05-22 21:12:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-05-22 21:09:00 -------- d-----w- c:\program files\CleanUp!
2012-05-22 20:57:02 -------- d-----w- c:\users\owner\appdata\local\visi_coupon
2012-05-04 00:01:46 -------- d-----w- c:\users\owner\appdata\roaming\Antivirus Protection 2012
.
==================== Find3M ====================
.
2012-05-22 21:48:15 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-04-15 11:54:41 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-15 11:54:40 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 14:12:32.27 ==============

 

[linney]

Did you also try "Netsh Winsock Reset" from and elevated command prompt?

Have you also looked at some of the removal tools listed on Google?

http://www.google.com.au/search?q=Z...&ie=&oe=&redir_esc=&ei=Gu6_T-fdOOueiAeB8KidCg

 

[relin]

It says it was successfully reset when I went to cmd, run as administrator and then the netsh winsock reset, but it still doesn't work. When I go to the command prompt and run as administrator it says c:\Windows\system32>. Is that correct? I have also run every tool imaginable. They say I am not infected.

 

[goombawaho]

You probably are NOT infected now, but the IP stack is broken. Very common with ZeroAccess. I'd post at one of those specialty forums where they can help you. We don't really do the log file analysis - at least as much as they do.

Or........ Have you tried a system restore to back before all this began. It wouldn't have removed the root kit, but it may fix the IP stack. Try several days before.

 

[linney]

When I run an elevated command prompt the Title of the windows is "Administrator: Command Prompt" and the text below is the opening text.

"Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>"



Have you run Ipconfig /all from a command prompt? Can you ping your IP address of any Router involved? Can you ping a site like

http://www.google.com?