Internet Explorer cannot display the webpage - stenaline

[Rufflyhair]

I have a problem with a website that has me foxed.

I visit

http://www.stenaline.co.uk

and use the form on the front page to select a trip. Click next and choose a number of people from the form on the following page. I click next again. This time IE 7 gives the 'Internet Explorer cannot display the webpage' error.

I tried Firefox and that hangs to a blank page at the same point. I turned off firewalls and anti-virus - no dice. I tried with another computer on the network and that didn't work. I tried from a Linux machine, no luck. I plugged the PC straight into the set top box bypassing the router but that had no affect.

I can access the website from work and other locations. We were last able to successfully use the site Feb 2007. I don't know whats changed since then, as a phone call to stena about their website offered no clues.

If I ping secure.stenaline.com [194.17.229.148] the request times out.

If I tracert secure.stenaline.com, it's ok until:

16 76ms 66ms 67ms g-ra-c1-link.se.telia.net [81.228.72.113]
17 67ms 68ms 65ms g-kt-d2-link.se.telia.net [81.228.77.236]
18 70ms 69ms 72ms stenaline-101613-am01.k.se.telia.net [217.209.234.130]
19 * * * Request timed out.

If I visit

http://secure.stenaline.com/

the booking system gives 'A Fatal Error has occurred!' message that would suggest that I can actually reach this website?

Any ideas would be gratefully received.

 

[stduc]

Worked for me - as far as step 5 - when I quit!

I get the same tracert and ping results as you.
I get the same result as you going to

http://secure.stenaline.com/

As you appear to have tried more than one PC, more than one O/S and side tracked your router, maybe your ISP has an issue. Try contacting them?

[navy]When I married "Miss Right" I didn't realise her first name was 'always'. LOL[/navy]

 

[burtsbees]

There are many things to consider...WAN connection, whether or not you have problems with other sites, any recent updates (or since Feb), and I assume you are talking from home?

Burt

 

[Rufflyhair]

Thanks for the response. It's the only website that we've ever had a problem with and it is from the home connection. I can't think that anything has changed since February especially given the problem occurs on every computer on the network.

I will contact my ISP (Virgin Media formerly NTLWorld). They'll probably tell me the problem is at my end but it's worth a go.

 

[stduc]

Thinking about it - there's a couple of other things you could try.

Install a packet tracer - like etherial - and see if that throws any light on the matter.

If you still have a modem available, dial in and see if that works. If not - I think claranet still offer free trial accounts for dial up - so see if you can display the web page that way. If so, you know its your ISP!

[navy]When I married "Miss Right" I didn't realise her first name was 'always'. LOL[/navy]

 

[burtsbees]

Well, is it dial-up? DSL? Cable? If it is DSL, for example, your MTU could be set too high. This is common with DSL---the company whose web page you are trying to reach may have added a router, or someone in between you and the site has maybe changed a configuration, added/upgraded a router---could be a black hole route. Please give more detail on the connection type, equipment, OS, etc.

Burt

 

[Rufflyhair]

It's a 2Mb cable connection, OSs tried were XP SP2, Ubuntu 7.04 and Win98.

I ran Ethereal whilst clicking through the booking form on

http://secure.stenaline.com/.

I'm not sure what I'm looking for with it, but there are lots of Continuation or non-HTTP traffic and [TCP Retransmissions]Continuation or non-HTTP traffic packets.

I dug out an old 56k modem and hooked that up to the telephone line and connected using Claranet. Lo and behold the website works fine.

So I guess it must be something obscure to do with the cable connection.

 

[burtsbees]

I would say MTU.

Burt

 

[Rufflyhair]

I've tried reducing the MTU on PC and router to 576 but it has no effect.

I wonder if using a proxy server would make a difference?