International trunk-group in U.K. inserting a comma in the incoming caller id header

[SPSANT]

This is from a customer of ours from the U.K.

THUB10 trunk 205- Calls are being received prefixed with a comma
Please run a trace on trunk 205 to establish if calls are being received in the incorrect format, or it is happening on Avaya once the call is received.

list trace tac 2025 Page 1

LIST TRACE

time data

10:42:36 TRACE STARTED 03/07/2018 CM Release String cold-03.0.141.0-23681
10:43:38 Calling party trunk-group 205 member 1 cid 0x3b1a
10:43:38 Calling Number & Name ,447836612702 NO-CPName
10:43:38 active trunk-group 205 member 1 cid 0x3b1a
10:43:38 0 0 ENTERING TRACE cid 15130

Any ideas as to why a comma is being sent? is there something that could be adjusted in the trunk group or is it a carrier issue?

TRUNK GROUP

Group Number: 205 Group Type: isdn CDR Reports: y
Group Name: TEL Sotherbys Telstra Qsig COR: 1 TN: 1 TAC: 2025
Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI
Dial Access? y Busy Threshold: 255 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4


Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format: pub-unk
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? y
Answer Supervision Timeout: 0
Administer Timers? n CONNECT Reliable When Call Leaves ISDN? n
XOIP Treatment: auto Delay Call Setup When Accessed Via IGAR? n





Caller ID for Service Link Call to H.323 1xC: station-extension

 

[Wanebo]

Type of trunk? Direct to the CM or is there anything intervening?

 

[joe2938]

what about deleting 1digit from the route patterm

 

[SPSANT]

This is a direct to CM PRI circuit and it's for incoming calls, not outgoing, so i don't think changing the route-pattern will affect this. I think that the carrier is sending this, but they are disputing me on this.

 

[jtc22]

list trace tac # what does it shows coming in?

 

[JuanCarman]

Have you checked the inc-call-handle treatment section? what is configured there?

Do you have more than 1 trunk group in the phone system? If yes, what I would do is to route the call to the same destination if possible (Using different DID numbers of courses) but that will let you know if there is an issue at the pbx level.

If one works and the other one failed, check the trunk group configuration and if everything looks good, the issue is at the carrier level.

Please add as much information as possible about the trunk group configuration, inc-call-handl..., etc.