Internal user abroad unable to reach UK user (engaged/busy tone) 1

[ruhiyan]

Hi All,

Would appreciate any advice\assistance on the following: our users in our US office (on any of their phones)are unable to call an extn in our UK office when dialing the internal four digit code. They can reach other users in the UK office(using internal number and DDI) and they can reach this particular phone using the DDI.

Here is the output for the extn that doesn't work:

DES I2004
TN 065 0 00 02 VIRTUAL
TYPE I2004
CDEN 8D
CUST 0
ZONE 001
FDN 7000
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 19
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2300 0 MARP
CPND
CPND_LANG ROMAN
NAME
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 8710 0 MARP
02 ADL 16 8710
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23 SSU 0010
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 7 SEP 2011


NACT

and here is the output for another extn (same handset) that does work:

DES I2004
TN 068 0 00 18 VIRTUAL
TYPE I2004
CDEN 8D
CUST 0
ZONE 001
FDN 7000
TGAR 0
LDN NO
NCOS 2
SGRP 0
RNPG 7
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBA WTA LPR PUA MTD FNA HTA TDD HFD CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2212 0 MARP
CPND
CPND_LANG ROMAN
NAME
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 8512 0 MARP
02 SSU 0010
03 ADL 16
04 ADL 16
05 DSP
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 30 JUL 2010


NACT

Went through the CLS for both but unable to see what is missing ?

would appreciate any pointers

thanks

 

[steeviedude]

Do they have steering code entry for 2300 in US to direct call over to you?

 

[trvlr1]

Is there a conflict at their site on the extension they are trying to call? Also agree with steeviedude, check out the steering codes.

 

[dulfo666]

Checkk the TGAR values. 0 on good phone 1 on bad phone. That could be restricting access to the internal tie line.

Also cls of tld on bad phone and ctd on good phone.


Change the bad phone so that ithas the same settings as the good one.

PD-S

 

[Firebird Scrambler]

It looks to be either TGAR or that CLS = TLD on the non working set. Change CLS TO CTD?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[yyrkroon]

Before you even look at the phone, make sure you have the steering code in place, as steeviedude suggest. Once the steering code issue is ruled out, then look at the phone.

 

[ruhiyan]

thanks to everyone for the suggestions. Have asked our US office to check steering code first

 

[bignose21]

Use the DCH monitor if you see the setup message going out of the US you can forget barring and routing in the US. If you dont see the setup message then you are looking in the US.

If its in the US then like you say above look at the routing (Steering codes) as you may have a DSC of 22 but not 23 for example. If the routing looks good and access between the two sites is on virtual trunk set the FRL's 0-7 on the VTRK to an FCR that is set to allow (Usually 0), then the CLS TLD will be ruled out. Also remove the TARG's from the VTRK to rule that out (Or turn off TGAR/TARG if you don't use it in LD 86).

 

[ruhiyan]

thanks to everyone for their input. It was the missing steering code