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Internal Routing Problem
- Thread starter kristilee
- Start date
- Thread starter
- #3
I am running GW 5.5 now, so I relying on memory for this.
Are ALL messages going to the GWIA? If that is the case, it sounds like a gateway config issue. In GW 5.2, I thought you had to tell the client you wanted the internet gateway, as in internet:user@domain.com If ALL messages are going to the internet, rather than to the local PO, it sounds like it is a simple config issue.
If the problem is intermittant, it becomes a whole new bunch of possibilities.
FYI, see if these TID's from Novell may help:
TID - (10020532) Internal mail routing to GWIA.
Fix - The user database must be rebuilt with the nopab switch in GWCHECK.
TID - (10024392) Replies to internal mail messages are routing to GWIA
Fix - Remove any addresses in the frequent contacts book that show the e-mail address @ their Internet Domain Name
Are ALL messages going to the GWIA? If that is the case, it sounds like a gateway config issue. In GW 5.2, I thought you had to tell the client you wanted the internet gateway, as in internet:user@domain.com If ALL messages are going to the internet, rather than to the local PO, it sounds like it is a simple config issue.
If the problem is intermittant, it becomes a whole new bunch of possibilities.
FYI, see if these TID's from Novell may help:
TID - (10020532) Internal mail routing to GWIA.
Fix - The user database must be rebuilt with the nopab switch in GWCHECK.
TID - (10024392) Replies to internal mail messages are routing to GWIA
Fix - Remove any addresses in the frequent contacts book that show the e-mail address @ their Internet Domain Name
- Thread starter
- #5
I saw both of those TID's but unfortunately did not help. Exactly what is happening is when any user sends an email to an internal employee it goes straight to them, when they reply to the original sender it routes through GWIA. We are using a program here that will automatically calendar court dates and such for all our attorneys. However, will not work because it needs to reply to our address but cannot send an appointment because it is routing through GWIA. Does that make sense? I am desperate to get this fixed. thank you, Kristi
RE: "when any user sends an email to an internal employee it goes straight to them, when they reply to the original sender it routes through GWIA."
Sounds to me like a config issue.
This happens 100% of the time? Everyone using the same version of the client?
Let me give this some thought when I have the time.
Sounds to me like a config issue.
This happens 100% of the time? Everyone using the same version of the client?
Let me give this some thought when I have the time.
- Thread starter
- #7
One thing that caught my eye that I didn't notice the first time are your remarks: "We are using a program here that will automatically calendar court dates and such for all our attorneys."
This is a 3rd party application used in conjunction with groupwise?
Here's a brain dump of what I would do if I were at your location.
- Verify mail works 100% correctly just with the POA and MTA running. I'd unload the GWIA, and the 3rd party app that you mentioned. With GWIA and the 3rd party app unloaded, is everything working OK with internal mai?
- Then load the GWIA, and see what happens. Does all internal mail stay internal, and only internet mail cross the GWIA? (as in normal operation) or... Does some internal mail go to the GWIA still? (as in do you still have the problem) Do you have verbose logging running? That may be helpful. If internal mail is crossing the GWIA it would be interesting to see what the log said for these messages, that would provide some clue as to why.
Another comment you made: " I don't know how to configure the Internet Addressing."
Has anyone other than you ever configured the GroupWise Gateway? Who installed the system, you? Who installed the 3rd party software? Has your current configuration ever worked? Or is your problem the result of some change, (as in something was just installed?)
As sobak has already stated, " I am sure it is going to be in your internet addressing rules on your domain but would like to know how you are configured first.
Yes, internet addressing rules are a very probable cause of your issue.
Here's a couple of other TID's you may want to check out:
10019001 - How to quickly troubleshoot 'all internal e-mail going to GWIA'.
10008444 - Internet Addressing Rules Needed for GroupWise
Hope this Helps.
This is a 3rd party application used in conjunction with groupwise?
Here's a brain dump of what I would do if I were at your location.
- Verify mail works 100% correctly just with the POA and MTA running. I'd unload the GWIA, and the 3rd party app that you mentioned. With GWIA and the 3rd party app unloaded, is everything working OK with internal mai?
- Then load the GWIA, and see what happens. Does all internal mail stay internal, and only internet mail cross the GWIA? (as in normal operation) or... Does some internal mail go to the GWIA still? (as in do you still have the problem) Do you have verbose logging running? That may be helpful. If internal mail is crossing the GWIA it would be interesting to see what the log said for these messages, that would provide some clue as to why.
Another comment you made: " I don't know how to configure the Internet Addressing."
Has anyone other than you ever configured the GroupWise Gateway? Who installed the system, you? Who installed the 3rd party software? Has your current configuration ever worked? Or is your problem the result of some change, (as in something was just installed?)
As sobak has already stated, " I am sure it is going to be in your internet addressing rules on your domain but would like to know how you are configured first.
Yes, internet addressing rules are a very probable cause of your issue.
Here's a couple of other TID's you may want to check out:
10019001 - How to quickly troubleshoot 'all internal e-mail going to GWIA'.
10008444 - Internet Addressing Rules Needed for GroupWise
Hope this Helps.
TheBoySmith
Technical User
Think this is one of them that could be fixed quite quickly if we were sat infront of it. Somethings to throw in.
1. Try a top down rebuild. Maybe if internet addressing has been on then off can cause loads of hassle.
2.All the workstations use Groupwise client I presume.
3. If internet addressing not on I would configure it to be on.
4. Check for any alias on Domains, postoffice's.
5. When you reply to an internal mail, check the propities to see what username the mail is going to. Is it standard groupwise "name.postoffice.domain" or something else.
6. Have a look in link configuration, does everything look as it should do?
Sorry for all these questions rather than an answer.
Lee Smith
Xenon Network Services
Snr. Technical Support
LSmith@xenon-uk.co.uk
1. Try a top down rebuild. Maybe if internet addressing has been on then off can cause loads of hassle.
2.All the workstations use Groupwise client I presume.
3. If internet addressing not on I would configure it to be on.
4. Check for any alias on Domains, postoffice's.
5. When you reply to an internal mail, check the propities to see what username the mail is going to. Is it standard groupwise "name.postoffice.domain" or something else.
6. Have a look in link configuration, does everything look as it should do?
Sorry for all these questions rather than an answer.
Lee Smith
Xenon Network Services
Snr. Technical Support
LSmith@xenon-uk.co.uk
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