Internal Error and unable to uninstall to do an install

[thud105g]

When I try to run either Norton anti virus or system works I get an "internal error" msg with no identifying number. I tried to uninstall as suggested but I am unable to unistall nor can I install over the existing Norton programs. Any suggestions?

thud105g

 

[LawnBoy]

Try document 2000120111571948 on Symantec's Knowledge Base.

 

[dstcroix]

1) Check rights to the computer
2) Check the Windows event logs
3) Make sure the NAV and System Works services are stopped
4) If none of the above works, do a manual uninstall of NAV.

There are multiple documents available of the Symantec site which will show you how to do this.

 

[thud105g]

In my pursuit of an answer I finally broke down an called Symantec's pay per incident line. This call was not a surprise to them and they emailed documentation and scripts (included below) to automatically clean up the damage. Did it work I don't at this point it appears that my efforts to fix the problem did more harm than good and I wound up reinstalling XP.

Thanks

Removing Norton SystemWorksâ„¢ after Add/Remove Programs does not work

http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001100212100807

Removing Norton Internet Security or Norton Personal Firewall 2004 from
Windows XP/2000 after Add/Remove Programs does not work

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004020314035036

Error: "Unable to start the Integrator. Please reboot and try again. . .
(1007,157)" when using the desktop icon to open the product

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2003081114425513

 

[dstcroix]

Oh that's bad.... thanks for the tips though.

Exactly what went wrong? Error messages, etc.