genesmitty
IS-IT--Management
I have a phone line, that is 555-555-0521. This number was, until recently, a DID number... I had Verizon convert it to a POTS line, and install it at a different location.
When i call this number from my cell phone, it rings right where it's supposed to. If i call it from any extension in the office, it Rings into our Operator.
I believe that this is because it is still being treated by the phone switch as a DID number.
I'm using an Avaya Definity Switch... i can get more details if needed, but what i'm really wondering is how to pull up the list of DID numbers in the switch to see if it's in there.
I called my Phone vendor, and he swears up and down that it's a verizon issue, and of course verizon swears up and down that it's a PBX issue.... which i'm inclined to agree with, as the only time the problem happens is when i call out from an extension of the pbx.
I'm new at the Avaya switch, With my old nortel switch i'd just spend a few hours reading the stack of big books that were given to us when it was installed. i do not have that stack of books for this avaya.
When i call this number from my cell phone, it rings right where it's supposed to. If i call it from any extension in the office, it Rings into our Operator.
I believe that this is because it is still being treated by the phone switch as a DID number.
I'm using an Avaya Definity Switch... i can get more details if needed, but what i'm really wondering is how to pull up the list of DID numbers in the switch to see if it's in there.
I called my Phone vendor, and he swears up and down that it's a verizon issue, and of course verizon swears up and down that it's a PBX issue.... which i'm inclined to agree with, as the only time the problem happens is when i call out from an extension of the pbx.
I'm new at the Avaya switch, With my old nortel switch i'd just spend a few hours reading the stack of big books that were given to us when it was installed. i do not have that stack of books for this avaya.