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Intermittent clicking noise and dropped calls on SIP trunks

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Spayne228

Spayne228

Technical User
Sep 21, 2015
7
US
One of our Hub locations is experiencing an intermittent clicking noise and dropped calls on calls. This issue just started yesterday and nothing has changed within our network. The end users are using the Verizon In Contact soft client to make calls that ring into their Avaya 9630 phones and they press the headset button in order to listen the call in process.
 
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Are pre-recorded agent greetings playing? Look in your hosted call center logs to see when the call is delivered. I'll bet its a Verizon problem
 
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Kyle55 we have Service Observed and listened to recordings of the calls. We can hear the clicking noise on live calls and the recordings. We have engaged the Verizon support team and they have opened a ticket.
 
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