Intense Avaya Vector Routing - This is a challenge!! 3

[gabrielfuller]

So here is the deal.

Our Web Dev are a group of interns that work and live on our campus, so their workstation is used for business and personal purposes. Keep this in mind.

During the business day, our interns consistently get calls (personal and business) which lower productivity. Therefore, during their business hours, I need to send all calls coming to their extension to a menu that they can then choose a couple of options from. If they choose the option to leave a message for the intern then it goes back to the interns audix account.

The issue is this, I only want it to follow this vector program if it is during their business hours. Outside, of their business hours, it needs to route straight to their extension, bypassing any kind of vector routing. This is what I have not been able to figure out. How can I get the calls to go back and ring their phone line if it is outside of business hours?

I have figured out how to get the initial call to the menu but bypassing the vector routing or its equivalent has been difficult. Anyone have any advice on how to do this?

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[simreal]

Calls come in on trunk x

Change incomming digit treatment for trunk x and delete dnis. Insert new dnis which sends the call to a vdn

in vdn use time of day routing to specify where to send the calls durring the different times of day.

 

[gabrielfuller]

How would this affect calls that are based within the PBX? Most of these calls are Extension to Extension within the PBX.

Thanks for your help simreal.

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[simreal]

You right I missed that.


Well if you have internal calls to deal with you'll have to change their numbers and add vdns as the extension you move them from.

Then the vectors can route the calls to the new numbers.

you could also simply send their calls to cover durring the day. Of is the problem that they answer the calls willingly?


There isn't a mechanisim to dynamicly route the calls until you get them into a vdn/vector.

 

[Duaneness]

Change their extensions to non-DID numbers, then take their DID numbers and make them VDNs.

Use time of day routing in the vectors. If the call is outside of normal business hours, goto step x and route the call to the non-DID number.

- Duaneness

 

[gabrielfuller]

then can I change what extensions show up on their phone when they call to another extension here? I want to make sure that when they call out to an extension within the PBX or an external number that their original DID stays the same.

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[SF0751]

For internal calls:
Give them a unique COS.
Change the new COS and set "Data Privacy" to Y.
This will display the information in the "Room" field instead of the extension for internal calls.

For external calls:
Use the "cha public-unknown" command.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[gabrielfuller]

Awesome! Thanks so much!

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[gabrielfuller]

It is still coming up with the extension even though I am restricting on the COS and on the Station itself.

Also, the change ISDN Pub command worked great for external calls.

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[SF0751]

I'm sorry, I was looking at something else when I wrote my response..... it's not Data Privacy on the COS, it's Client Room.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[gabrielfuller]

Ok. That is getting me closer. But it is still showing the desk's extension when I call another station. Any thoughts?

Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[SF0751]

It shouldn't - can you paste pages 1, 2, and 3 of the station that you are calling from?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Blight]

in your call vector set up a time of day...

goto step x if time-of-day is mon x:xx to mon x:xx

rinse repeat.

 

[gabrielfuller]

Here is how I have the agent setup. Any help you can provide on how to conceal the extension from the caller would be appreciated.


Change station 27935 Page 1 of 4 SPE A
STATION

Extension: 27935 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: X Coverage Path 1: 1 COR: 11
Name: Coverage Path 2: COS: 15
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 8
Data Module? n Message Lamp Ext: 27935
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english

Media Complex Ext:
IP SoftPhone? n
Remote Office Phone? n
FEATURE OPTIONS
LWC Reception: audix Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? y
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Automatic Moves: no Multimedia Early Answer? n
Direct IP-IP Audio Connections? n
Emergency Location Ext: 27935 IP Audio Hairpinning? n
SITE DATA
Room: Headset? n
Jack: Speaker? y
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color: gray




ABBREVIATED DIALING
List1: personal 1 List2: group 10 List3: system

BUTTON ASSIGNMENTS
1: call-appr 5:
2: call-appr 6:
3: call-appr 7: directory
4: send-calls Ext: 8: abrv-dial List: 3 DC: 90







Gabriel Fuller
Teen Mania Ministries
903-324-8249

 

[SF0751]

questons:
1. Are you trying to hide the station extension or the agent logon ID? In your post above, you state that this is your agent setup but it is a station.

2. Does the station have a port address? The example you show above is an x-port station.

Here is our setup for our call center - we hide both the extension and the logon ID:

[tt] STATION

Extension: 5910 Lock Messages? n BCC: 0
Type: 6416D+ Security Code: TN: 1
Port: 01E0523 Coverage Path 1: 101 COR: 14
Name: *Call Center Coverage Path 2: COS: 0
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Option: none Message Lamp Ext: 5910
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n

Media Complex Ext:
IP SoftPhone? n
Remote Office Phone? n

----------------

display station 5910 Page 2 of 5
STATION
FEATURE OPTIONS
LWC Reception: audix Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? y Restrict Last Appearance? y
Active Station Ringing: if-busy-single Conf/Trans on Primary Appearance? n

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: INTUITY Select Last Used Appearance? n
Coverage After Forwarding? s
Automatic Moves: no Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 5910 IP Audio Hairpinning? y

----------------------

STATION
SITE DATA
Room: MS-CALLCTR Headset? n
Jack: Speaker? n
Cable: ASC Mounting: d
Floor: non-DID Cord Length: 0
Building: ASC Set Color: 2nd Fl




ABBREVIATED DIALING
List1: personal 1 List2: List3: system

BUTTON ASSIGNMENTS
1: call-appr 5: q-time Grp: 10
2: call-appr 6: call-disp
3: call-appr 7: abrv-dial List: 3 DC: 00
4: callr-info 8: send-calls Ext:
[/tt]

Here is the COS:
[tt] CLASS OF SERVICE

0
Auto Callback y
Call Fwd-All Calls y
Data Privacy n
Priority Calling y
Console Permissions y
Off-hook Alert y
Client Room y
Restrict Call Fwd-Off Net y
Call Forwarding Busy/DA n
Personal Station Access (PSA) n
Extended Forwarding All y
Extended Forwarding B/DA n
Trk-to-Trk Transfer Override n
QSIG Call Offer Originations n
Contact Closure Activation n
[/tt]

Try putting something in the "Room" field....

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893