All of it color-coded, to represent an incoming call, on hold, outgoing call, in Not Ready state, and logged off. Plus, configurable based on Skillsets or Agents, or both.
So is there much point in getting ICC and Reporting for Call Center? It seems like from what you are telling me that Reporting for Call Center will give me historical and real-time reports, as well as monitor agent status/queue status/etc. Those are the things that I need and would rather just get one app if possible.
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