primedallas
IS-IT--Management
Hello,
Our company purchased a warehouse with a pre-existing Panasonic DBS 72 with OAI integrated PanaVoice 2.1 voicemail system.
The system came set up with trunk lines and a CPC-B. We upgraded it with a T1 card and CPC-EX 1.04, along with the sync card and MDF. It turned out that our documentation was wrong, and what we probably needed was actually the PRI card, but the T1 card seems to be working okay.
Where we're really having problems is integration with the Panavoice. The voicemail system was apparently running fine in the previous configuration. Now it refuses to answer calls to its hunting group or extensions, nor can it establish a local connection for changing messages.
I downloaded the appropriate manuals. I have been following the instructions from DBS systems programming and the technician's guide (assigning extension names, assigning terminal types to ports, and configure voicemail ports). The instructions start becoming less relevant on page 2-43 of the Panavoice Technician's Guide, where it says to program the API/DEC card slot. We've actually got 4 DEC cards. The previous setup was pointing to the second of the 4 cards. I've tried pointing it at each of the other cards, and even the T1 card. There doesn't seem to be an option for pointing it at the API card. I don't know if this is relevant, just something I'm unsure of what the correct setting should be.
Regardless, once we get down to step 5 on the following page "For the Panasonic DBS only, verify that the voicemail API port is set for standard API protocol and 9600 baud", the DBS system refuses to show or change any settings for any of the API ports. When I go into the general system settings and type code 41# or 42#, it just jumps straight to 44#.
Actually, I wonder if the instructions for getting to the settings for the API ports is correct; according to these instructions, setting 44# should be for the fourth API port, but our system is showing that as a setting to select between T1 and ISDN.
I've tried following the troubleshooting section of the DBS, but the above problem seem to be the real issue. I think one of the more basic settings of the DBS that needed to be changed during the upgrade didn't get done, but I have no idea what. The fact that we're using a T1 card in place of a PRI card may complicate that.
Can anyone suggest where to go from here?
TIA
Our company purchased a warehouse with a pre-existing Panasonic DBS 72 with OAI integrated PanaVoice 2.1 voicemail system.
The system came set up with trunk lines and a CPC-B. We upgraded it with a T1 card and CPC-EX 1.04, along with the sync card and MDF. It turned out that our documentation was wrong, and what we probably needed was actually the PRI card, but the T1 card seems to be working okay.
Where we're really having problems is integration with the Panavoice. The voicemail system was apparently running fine in the previous configuration. Now it refuses to answer calls to its hunting group or extensions, nor can it establish a local connection for changing messages.
I downloaded the appropriate manuals. I have been following the instructions from DBS systems programming and the technician's guide (assigning extension names, assigning terminal types to ports, and configure voicemail ports). The instructions start becoming less relevant on page 2-43 of the Panavoice Technician's Guide, where it says to program the API/DEC card slot. We've actually got 4 DEC cards. The previous setup was pointing to the second of the 4 cards. I've tried pointing it at each of the other cards, and even the T1 card. There doesn't seem to be an option for pointing it at the API card. I don't know if this is relevant, just something I'm unsure of what the correct setting should be.
Regardless, once we get down to step 5 on the following page "For the Panasonic DBS only, verify that the voicemail API port is set for standard API protocol and 9600 baud", the DBS system refuses to show or change any settings for any of the API ports. When I go into the general system settings and type code 41# or 42#, it just jumps straight to 44#.
Actually, I wonder if the instructions for getting to the settings for the API ports is correct; according to these instructions, setting 44# should be for the fourth API port, but our system is showing that as a setting to select between T1 and ISDN.
I've tried following the troubleshooting section of the DBS, but the above problem seem to be the real issue. I think one of the more basic settings of the DBS that needed to be changed during the upgrade didn't get done, but I have no idea what. The fact that we're using a T1 card in place of a PRI card may complicate that.
Can anyone suggest where to go from here?
TIA